Looking for an ebay clarification

[tbob]

Ok, I know most 54ers will probably skip this thread but hopefully someone can chime in with an answer. A seller sells an item on ebay. It is purchased. Buyer pays with Paypal. Seller says he sends item. Item never received. Seller shows that he sent it Fed Ex and tracking shows it was delivered to the requested residence and the date and time. Item never arrived. Buyer files with ebay and escalates claim for resolution.
Now the question I have is this: based on other posts I have read it appears, to me at least, that merely showing an item was sent and having a tracking record showing delivery to a residence is not enough. $18 shipping for expedited shipping and you would think the seller would include a delivery signature request, but didn't. The seller, who it appears is an honest person with over 100 feedbacks and 100% throws up his hands and says "not my problem I shipped it and have the tracking." Buyer has over 7000 feedbacks and 100% says "the item never arrived, even looked in the bushes, etc."
What will the resolution be? Does anyone have an educated guess?
Yes I am the buyer so I am curious what will happen. The ebay protection plan is supposed to cover this and I know ebay supposedly sides with buyers who don't get their items, but knowing ebay, who knows?
Thanks in advance.

[chaddurbin]

how much was the item? ebay requires sig. confirmation after a certain amount

[teetwoohsix]

As soon as I saw "Fed Ex" in your post it made me think of how they ring my doorbell, and before I even get to the door my envelope is stuffed in the frame of the security door and the driver is already gone !!!

I guess my point is that Fed Ex can say they delivered it, but if you aren't there and they leave it at your doorstep any ol' snake in the grass can grab it and walk.

At least with USPS it makes it into the mailbox.

Sorry, I'm not answering the question- I apologize. I hope you get your item or at least a satisfactory resolution.

Sincerely, Clayton

[glchen]

From what I know of the ebay rules, if the item is $250 or over, then the seller is required to use Signature Confirmation when delivering the item. If the seller did not use this, but only has delivery confirmation, then the seller is not covered under Seller Protection, and they will likely have to cough up the cost of the item. If the cost of the item is under $250, then the seller only needs delivery confirmation of the item. Therefore, if item is less than $250, the seller is no longer responsible, and will most likely win the case. These are really Paypal rules rather than ebay, but they are basically the same thing.

[ibuysportsephemera]

Originally Posted by glchen

From what I know of the ebay rules, if the item is $250 or over, then the seller is required to use Signature Confirmation when delivering the item. If the seller did not use this, but only has delivery confirmation, then the seller is not covered under Seller Protection, and they will likely have to cough up the cost of the item. If the cost of the item is under $250, then the seller only needs delivery confirmation of the item. Therefore, if item is less than $250, the seller is no longer responsible, and will most likely win the case. These are really Paypal rules rather than ebay, but they are basically the same thing.

+1......it all depends on the amount.

[tbob]

Thanks guys I appreciate it. It was under $250 so, as usual, I am scrod.