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#1
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Do you leave negative feedback for excessive shipping?
Curious if you leave neg. feedback (eBay) for high shipping charges? Do you feel it is warranted if you know the shipping charges before you bid? Should that even matter? Do you leave 1 or 2 stars then for what you may fee are high/excessive shipping charges? What do you feel is reasonable vs. excessive? Do you leave neg. for cards sent not well packed or protected - regardless if arrived damaged or not?
From my perspective, I don't leave neg. for shipping bcse I know it going in, but won't hesitate to tag 1 or 2 stars if I feel it's high/excessive. Especially if it's for a $40-$50 card, over $5 and comes in a reg. white envelope or .59 cent bubble wrap envelope. Just interested in your take here |
#2
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I agree, Ed. It's not right to leave a neg for excessive shipping if the fees are stated in the listing, but I'll definitely ding the stars.
Edited to add: I buy a lot of single cards, so "excessive" to me is anything over $6. Last edited by vintagetoppsguy; 04-29-2016 at 07:36 PM. |
#3
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I'll leave neg. feedback if they send it in an envelope with little to no protection, and charge a price that warrants better care. As a buyer, if I pay $3 or more for shipping I have an expectation. I have this expectation because I sell on eBay and I know what things cost. I can ship an item in a bubble mailer, with a sleeve, and a top loader; Costs me $2.50 total for all of that combined with the cost of shipping. I understand that eBay charges 10% on shipping, which is a joke BTW, so if they charge $3, even $3.25 I won't think anything of it; as long as they ship it properly. But, to charge that much and throw it in a white envelope; to me that's gouging a customer and should be dealt with accordingly. And by accordingly I mean contacting the buyer to see if they'll make it right, if not then I leave neg. feedback. I should mention that I've only ever had one seller who took issue with that.
Last edited by TheNightmanCometh; 04-29-2016 at 08:07 PM. |
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I won't, since I knew the charge ahead of time, and so far I've been lucky that when the sellers I've bought from have charged high rates, it's because they're shipping it in a bombproof box.
__________________
Signed 1953 Topps set: 264/274 (96.35 %) |
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Mail Cost: $2.54 Bubble Mailer $.11 Cardboard Pads $.16 Tape $.03 Biz Card and/or marketing Materials $.03-$.40 CS1 $.05 eBay charge 10% $.35 I charge $3.50 and payout $3.51~ on every shipment to get it to the door. Buyers who complain about shipping charges and how "you try to make money on them" get blocked. Last edited by Sean1125; 04-29-2016 at 08:16 PM. |
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__________________
All the cool kids love my YouTube Channel:
Elm's Adventures in Cardboard Land https://www.youtube.com/@TheJollyElm Looking to trade? Here's my bucket: https://www.flickr.com/photos/152396...57685904801706 “I was such a dangerous hitter I even got intentional walks during batting practice.” Casey Stengel Spelling "Yastrzemski" correctly without needing to look it up since the 1980s. Overpaying yesterday is simply underpaying tomorrow. |
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Mail Cost: $2.45 Bubble Mailer $.10 Postcard sized penny saver to protect slab: $.02 eBay charge 10% $.33 I put a thin piece of cardboard (from the free small priority mail boxes) on each side of the card. I also tape the packing slip to the cardboard with the buyer's address showing in the very unlikely event the card is separated from the package. I charge $3.25 for shipping (and it used to be $3 before the postage rates went up at the beginning of the year). Using this rate, I've never gotten a negative feedback on my sales. I've been dinged a little, but never down to 1 or 2 stars, and never anything to threaten my Top Rated Seller status. And you can say that I technically think I make a small profit on my shipping. Personally, I really think a key to getting good ebay satisfaction from buyers is if you ship the card really fast, and the buyer has it in his/her hands really quick, they will forgive a lot of things, even slightly higher shipping charges. About marketing charges, I would never charge the buyer for that. C'mon you're charging the buyer slightly more, and you want to win more of their business by giving them a business card? If you want more of their business, I think they'd much prefer lower shipping cost. And anyway, if you file Schedule C for your business, those marketing costs (and costs of the bubble mailer, etc) are all tax deductible. And I saw that Just Collect posted to this thread also. The last time I won from them on ebay, they even sent me a free Just Collect t-shirt. (Granted my winning was over $1K.) Seriously, that is marketing that you remember. I toss business cards straight into my recycling bin without ever looking at them whenever I get them in my packages. |
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I have only written a few sellers telling them their shipping fees, using Global, are outrageous.
Surprisingly, a lot of sellers are not aware it is so expensive for us CDN's. I have also seen other outrageous fees, like $47.00 dollars charged for one card using something other than Global but I haven't bothered wasting my time telling them as I am sure they are aware of it? Needless to say, neither seller ever receives any bids from me. Edit: I should add, a couple sellers I have notified have now changed their shipper from Global to something way more reasonable and affordable.
__________________
52 Topps cards. https://www.flickr.com/photos/144160280@N05/ http://www.net54baseball.com/album.php?albumid=922 Last edited by irv; 04-29-2016 at 08:18 PM. |
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I try to notice shipping charges before I buy. I think the only time I've ever left negative feedback was on an overly difficult transaction, probably only once or twice in a couple thousand transactions.
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#12
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+1 .
__________________
. "A life is not important except in the impact it has on others lives" - Jackie Robinson “If you have a chance to make life better for others and fail to do so, you are wasting your time on this earth.”- Roberto Clemente |
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Saves a lot of drama and time. I have very rarely had a card arrived damaged. Once a package arrived opened with no contents. That was from COMC and they refunded me with no questions asked. Recently the PWE and card in the photo arrived in a plastic bag and a note from the post office apologizing for the damage. This was from a board member so I didn't bother mentioning it. |
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The seller apologized for sending in plain white envelope, blamed it on his secretary and made a partial refund. Luckily, card wasnt damaged. Sent it to SGC and received same grade.
Last edited by Leon; 04-30-2016 at 07:49 AM. |
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Miracle that card was not damaged. And how much you wanna bet it's his writing not his secretary's?
Last edited by Leon; 04-30-2016 at 07:47 AM. Reason: took out envelope with address |
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I tell the person up front that their shipping costs are too high. If the person doesn't negotiate, then I move on. One exception recently was a group of Willards Chocolates I picked up on eBay. The charge was $3.00 s/h on each lot and shipping was not reduced with multiple winning lots. The reason I didn't object to $18.00 s/h was only because the cards were coming from Canada. It was evident from the postage that the guy wasn't make money off the deal.
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#18
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OH MY! This is a person who needs a good punch to the face. Who mails a card like that in an envelope?? Who??
__________________
Looking for Nebraska Indians memorabilia, photos and postcards |
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