We bought a raw lot from Goldin and relied on their description.

[martyp]

My son is taking over my card business All Marty's Stuff this year. With the lack of card shows, he has been making purchases through auction houses. He asked me about a recent lot that he bought through Goldin.
This is the lot that he purchased. https://goldinauctions.com/LotDetail...entoryid=94846
The description is "1960 Topps Baseball Cards Collection (95+) – Including Mantle, Yastrzemski RC, Koufax and Additional HOFers!! A nice grouping, featuring a number of stars and "key" pieces. Overall condition is about EX to NM with a few cards nicer and some lesser."
When the package was opened, it was found there is tape residue across every card back. When the company was called, the customer service rep put a supervisor on the phone. The supervisor verified with the "Submission Department" and they felt that if sent in for grading EX to NRMT would be expected.

I have been helping my son navigate the different auction houses. I told him that I did not know how Goldin grades. From this lot and response he has learned a lot.

[Jcosta19]

Originally Posted by martyp

My son is taking over my card business All Marty's Stuff this year. With the lack of card shows, he has been making purchases through auction houses. He asked me about a recent lot that he bought through Goldin.
This is the lot that he purchased. https://goldinauctions.com/LotDetail...entoryid=94846
The description is "1960 Topps Baseball Cards Collection (95+) – Including Mantle, Yastrzemski RC, Koufax and Additional HOFers!! A nice grouping, featuring a number of stars and "key" pieces. Overall condition is about EX to NM with a few cards nicer and some lesser."
When the package was opened, it was found there is tape residue across every card back. When the company was called, the customer service rep put a supervisor on the phone. The supervisor verified with the "Submission Department" and they felt that if sent in for grading EX to NRMT would be expected.

I have been helping my son navigate the different auction houses. I told him that I did not know how Goldin grades. From this lot and response he has learned a lot.

I would message them directly on here, although the tape staining is visible in the pictures in the listing, the description should really match.

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[martyp]

Originally Posted by Jcosta19

I would message them directly on here, although the tape staining is visible in the pictures in the listing, the description should really match.

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I agree that the staining is easy to spot when you know that it is there. I did not look at the listing while my son was bidding. I do not know that sending them a message is of any value. On the phone they basically said to pound sand. What should have been asked on the phone is if we send 5 cards to SGC for grading and they do not come back a 5, will they reimburse us for the grading fees and the price of the lot.


Has anyone else had an issue with raw card grading from Goldin?

[Peter_Spaeth]

I would try to contact Ken directly, best chance to resolve it rather than dealing with lower level folks. That said, looking at the auction, it's pretty obvious if you just hover over the back scans.

[tiger8mush]

Originally Posted by martyp

The supervisor verified with the "Submission Department" and they felt that if sent in for grading EX to NRMT would be expected.

Specs of paper loss exist where the tape was removed. Would be lucky to get grades of 1.5 - 2. No chance any of those get EX-NM in their current state.

[Goldin Auctions]

Email Myesha@goldinauctions.com or by time you read this she or someone may have contacted you
That said if you have any emails from the office that fit the description of what you detailed in this thread please email them to ken@goldinauctions.com

BOARD
Please email ken@goldinauctions.com prior to posting any complaints or concerns
Saves Lot of time and frustration
As we are selling 50,000 + lots. Year no matter what, there will be a couple that are not perfectly satisfying to the customer, and I appreciate a chance to handle it before being called out
I have 65 employees today as opposed to 3 when I started so in all honesty I do NOT read every description and see every lot any more. That said, I prefer something is brought to my attention first . I think we have a 100% track record of taking care of any problems
ty

Ken goldin

[oldjudge]

Ken-way to step up and do the right thing!

[pclpads]

Considering the high prices you charge for cards on your site, maybe you should just STFU, stop whining and figure what comes around goes around.

[Republicaninmass]

Originally Posted by pclpads

Considering the high prices you charge for cards on your site, maybe you should just STFU, stop whining and figure what comes around goes around.

Zing!

I've never wished an overpriced dealer a bad deal, however I have smiled while reading these boards.

[sports-rings]

Originally Posted by pclpads

Considering the high prices you charge for cards on your site, maybe you should just STFU, stop whining and figure what comes around goes around.

wow, what a classless response.

I really like Ken and his company. I'm glad he quickly responded and helped rectify this matter.

[Eric72]

Originally Posted by sports-rings

wow, what a classless response.

I really like Ken and his company. I'm glad he quickly responded and helped rectify this matter.

Was the comment you quoted aimed at Goldin?

I read it differently and thought they were throwing shade at Marty & company.

[Sean1125]

Originally Posted by Goldin Auctions

Email Myesha@goldinauctions.com or by time you read this she or someone may have contacted you
That said if you have any emails from the office that fit the description of what you detailed in this thread please email them to ken@goldinauctions.com

BOARD
Please email ken@goldinauctions.com prior to posting any complaints or concerns
Saves Lot of time and frustration
As we are selling 50,000 + lots. Year no matter what, there will be a couple that are not perfectly satisfying to the customer, and I appreciate a chance to handle it before being called out
I have 65 employees today as opposed to 3 when I started so in all honesty I do NOT read every description and see every lot any more. That said, I prefer something is brought to my attention first . I think we have a 100% track record of taking care of any problems
ty

Ken goldin

Ken has always been great at resolving any/everything.

[Bpm0014]

“I did not look at the listing while my son was bidding”

There is your answer....

[ALBB]

#8 Report Post
Unread Today, 03:38 AM
pclpads pclpads is offlineDave Foster
Member

Join Date: May 2009
Location: left coast
Posts: 906
Default We bought a raw lot from Goldin . . .
Considering the high prices you charge for cards on your site, maybe you should just STFU, stop whining and figure what comes around goes around.

HA HA

[edhans]

Nice that Ken seems to be trying to make things right. But no excuses for the gross incompetence of the person writing the description or for the "customer service" rep who apparently thinks that those are ex-mint cards. Seems like some additional investment in training is in order. No doubt Marty is partially at fault for inadequate attention to the auction detail and pictures, but I fail to see how his website prices can justify what happened to him.

[Jcosta19]

Glad it worked out as Ken clearly has customers in mind and I am not at all surprised that he offered a refund.

Mistakes happen.

That said I'm not sure what the point of rehashing what was already said, bashing the company again and using words like "ignorance." This was clearly a mistake on both ends (as you admitted) and you have been made whole and they have taken all of the loss here.

You should probably just say thank you, count yourself lucky and move on.

Just my opinion obviously.

J. C0$TA



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[Peter_Spaeth]

Agree with Justin. Man that's just bad form.

[Orioles1954]

I’m the card writer for H&S and during any given auction cycle I’m responsible for at least 900 card lots an auction. That includes shoebox collections, sets, singles, graded cards, etc. Even after 15 years and developing an efficient process, it can be incredibly overwhelming, especially during publication “crunch” times. I strive for 100% accuracy on each and every lot and have checks to accomplish that. However, in the rare instance where a lot isn’t written correctly, always contact customer service and then the auction house owner first before going to social media. Whether an AH has hundreds of employees or 65 or 1, that should be requisite.

[Eric72]

Wow.

Hopefully, I'll get to the point someday where I can:

• Spend $1,000+ on a lot
• Not take the time to look at TWO pictures
• Whine about it on a public forum
• Get the auction house to give me a mulligan

Alternatively, maybe I can get to the point where I can run an auction and:

• Significantly misrepresent an item
• Have a CS rep double down on that misrepresentation
• Respond to public scrutiny by telling people to only send their complaints privately

I don't buy or sell often; however, I treat things seriously when doing so. Guess I've been doing things wrong all this time.

[troutbum97]

I was the leading bidder for this same exact lot in the early stages of the auction.

However, I backed off from future bids once I studied the photos.

I didn’t know that looking at photos was a difficult skill to develop.

[doug.goodman]

Originally Posted by Eric72

Wow.

Hopefully, I'll get to the point someday where I can:

• Spend $1,000+ on a lot
• Not take the time to look at TWO pictures
• Whine about it on a public forum
• Get the auction house to give me a mulligan

Alternatively, maybe I can get to the point where I can run an auction and:

• Significantly misrepresent an item
• Have a CS rep double down on that misrepresentation
• Respond to public scrutiny by telling people to only send their complaints privately

I don't buy or sell often; however, I treat things seriously when doing so. Guess I've been doing things wrong all this time.

I would argue that the AH did not "significantly misrepresent an item" due to high quality pictures showing the items.

I would also argue that the owner of the auction house giving all of us his private contact and asking us to reach out privately is good business on his part, and would be the polite thing to do on ours.

But whining on the internet is so much more fun these days.

Doug "but I could be wrong, but either way the buyer is completely at fault" Goodman

[Hankphenom]

"Ken Goldin, Ken Goldin, LOOK AT THEM CARDS that he holdin..." There it is, caveat emptor, you need to actually look at the pictures and judge for yourself. But it seems Ken's doing the right thing--and the smart thing for his business--in offering a full refund, so hopefully everything will work out OK and with some good lessons learned on all sides.

[RedsFan1941]

So sorry this happened to you, Marty. It would be impossible to resell those cards at your usual 75 to 150 percent markup.

[Gorditadogg]

Wow, some really wild comments, here is my take.

1. I expect professional sellers, including AHs and retailers, to know what they are selling and represent it fairly. Goldin messed up in describing those cards as EXMT. I don't think it exonerates him just because the pictures showed the tape.

2. By outing Goldin, Marty is setting a high bar for his own operation. I expect Marty's cards to have impeccable grading so he doesn't get called out too.

3. There had to be some communication issues between Marty's son and that supervisor at Goldin. Nobody could really have said those taped cards were EXMT, could they?

4. This is neither here nor there, but I've bought hundreds of cards from Marty and thought the prices were fair. (I just don't buy the ones that are overpriced.)





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[todeen]

Ive been waiting for Ben and Jerry's. I'm currently eating Cherry Garcia, and Strawberry Cheesecake, but I was on a Half Baked / Tonight Dough kick for two months.

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[egri]

Originally Posted by todeen

Ive been waiting for Ben and Jerry's. I'm currently eating Cherry Garcia, and Strawberry Cheesecake, but I was on a Half Baked / Tonight Dough kick for two months.

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I'm partial to AmeriCone Dream myself. I can't stand Stephen Colbert, but he does have some good ice cream.