Bad Luck on Ebay...Need advise on best way to proceed

[Vintagecatcher]

Well my luck finally ran out on eBay. I recently won a catcher trophy on eBay and it arrived in an "oversized" box today. When I opened the box I heard a rattle and as I unwrapped the loose bubble wrap I found the catcher's head completely sheared off. Here's a scan and a link to the sale of the "Near Mint" item.

Since the seller has less than stellar feedback I want to make sure I follow the proper procedure to make sure I get my money back. Insurance was not an option in the auction, and the item was shipped via the United States Post Office.

Any feedback is greatly appreciated.

Thanks,

Patrick


http://cgi.ebay.com/ws/eBayISAPI.dll...m=390058755017

[chaddurbin]

pat i'd contact the seller first, if seller refuses refund i'd go to paypal as item not as described.

quan

[Vintagecatcher]

Hi Quan,

I sent an email to the seller already letting him know that the catcher trophy arrived with the catcher's head sheared off. I haven't heard back from him yet.

Thanks,

Patrick

You got 7 days!!!!! What are you waiting for. Send it back with tracking and insure it even though it is broke. If seller refuses refund file a dispute with paypal. I think if it was in a box and wrapped in bubble wrap then it was already damaged before. I have shipped hundreds of items and only one was damaged because the buyer returned a T206 in an envelope and made a EX card a G grade because of the new creases the PO and Envelope gave it. He still got his money back in full w/shipping even after I filled claim with paypal and had before and after pics of the card. Best of luck and hope all goes well.

[Jacklitsch]

From the ebay picture of the piece from the back it appears that the head had previously been reattached. If so his description should have disclosed it and it certainly would not be considered near mint.

[Vintagecatcher]

Andrew,

What am I waiting for? I picked up the package before work, and when I opened it after work, the post office was closed. I'm not waiting for anything.

Patrick

[makersmarkambassador]

Patrick

I would also send it back to the seller asking for a refund. And if you don't get a response, then dispute it through paypal. More than likely, you'll get your money back from PayPal.

Makes you wonder why the seller didn't offer insurance. He has alot of feedback, so it's not like he doesn't know about insurance. He probably knew it was busted and tried to pass it off...sorry about your luck.

David

[Vintagecatcher]

I also opened a dispute with PayPal already.

Patrick

[Leon]

The shipping and handling was $19.99 for a few pound, slightly oversized item. I would expect the piece to arrive in good shape AND/OR if it's like Steve said, and was broken already, then that should have been disclosed in the auction description. A refund is warranted either way.

[deadballpaul]

Get tracking for the package when you send it back. PayPal will ask for the tracking number for the returned package. At least they did when I had a dispute, & returned an item.

[jbbama]

You must return it using some form of tracking. Otherwise, seller can say "i never got it...blah, blah. blah") You probably already knew that...just my two.

[Bill Rayburn]

Patrick--I, also know the seller well. He has been ill so that may have delayed any response but he did give you his phone number. He didn't offer insurance as an option because he paid it himself as he does on most sales. I have seen this trophy and I can assure you it had never been damaged prior to shipment. He has a 99.4% positive feedback on 4,418 posts so I think that shows that he can be trusted to take care of the problem if given a chance first rather than trying to solve the problem on an open forum.

[oleboarcoon]

Im the seller of the trophy. Ive had the trophy for many years and just recently begrudgingly decided to part with it. my checkout instructions say, and I quote..." If there is a problem with the order DO NOT EMAIL ME, call me on my cell 901-482-4611 6-9p.m central time and on weekends"...Ive been recuperating from kidney stone surgery and have been off work for 9 days...I havent received a phone call per the ebay instructions. I did reply to your paypal dispute teeling you the package was insured...I paid for the insurance. I have NEVER screwed anyone on ebay...my feedback is excellent, however it would be PRISTINE if folks would call me instead of emailing me. I personally hate it when something like this happens for several reasons...one, dealing with the postal service isnt the most pleasant thing to do and two, I want the customer to be happy.....Again I repeat, you can call me at 901-482-4611 if need be...Ill even give my name out for everyone to see...Herbert Thomas...the ball is in your court