SMH at the "authenticator"

[Peter_Spaeth]

They just refused to authenticate a PSA GRADED Butterfinger Ruth -- their own slab lol. According to them, the seller listed it in the wrong category, and it's not really a baseball card. Apparently this happens a lot though not consistently.

[OhioLawyerF5]

So they didn't refuse to authenticate the slab. :doh:

They refused to pass the sale because of a defect in the listing. Whether we agree that the listing contains an error or not isn't the issue. But part of the authentication process is to make sure the item sold is the same that is listed in the details. It seems nitpicky in this scenario, but can be very important for other listings from sellers using deceptive listing practices to scam buyers. The solution is simple, find out the problem they have with the listing and correct it. Small cost for complete transparency in listings between buyers and sellers.

[raulus]

Definitely common that anything that doesn't look like a 1952 Topps or 1990 Donruss, in terms of size and having stats, etc. on the back gets bounced for not really being a sports card.

And sometimes they'll push it right on through, in spite of being oversized or having a blank back.

Kind of silly to me, but even so, at least now the buyer can't claim that you never sent it. Of course, now you have to help the buyer to settle down because they're convinced that this message from eBay means that they're getting a fake.

[Peter_Spaeth]

Originally Posted by OhioLawyerF5

So they didn't refuse to authenticate the slab. :doh:

They refused to pass the sale because of a defect in the listing. Whether we agree that the listing contains an error or not isn't the issue. But part of the authentication process is to make sure the item sold is the same that is listed in the details. It seems nitpicky in this scenario, but can be very important for other listings from sellers using deceptive listing practices to scam buyers. The solution is simple, find out the problem they have with the listing and correct it. Small cost for complete transparency in listings between buyers and sellers.

Not that simple. The seller will lose visibility if they list it as something other than a baseball card. Of course, it's in the pop report as .... a baseball card. The whole thing is ridiculous.

[raulus]

Originally Posted by Peter_Spaeth

Not that simple. The seller will lose visibility if they list it as something other than a baseball card. Of course, it's in the pop report as .... a baseball card. The whole thing is ridiculous.

It's definitely ridiculous that they so narrowly define what constitutes a sports card for purposes of the AG program.

[OhioLawyerF5]

Originally Posted by Peter_Spaeth

Not that simple. The seller will lose visibility if they list it as something other than a baseball card. Of course, it's in the pop report as .... a baseball card. The whole thing is ridiculous.

Then sell somewhere else. But using an extreme example to discredit an otherwise helpful program is disingenuous. If the seller believes it's a card and the decision was incorrect, contact ebay and discuss it.

But again, they didn't refuse to authenticate their own slab as you claimed (another disingenuous statement). They merely stated the description and the item don't match. Like I said, you don't have to agree with that (I don't), but that's not the point.

[Peter_Spaeth]

Originally Posted by OhioLawyerF5

Then sell somewhere else. But using an extreme example to discredit an otherwise helpful program is disingenuous. If the seller believes it's a card and the decision was incorrect, contact ebay and discuss it.

But again, they didn't refuse to authenticate their own slab as you claimed (another disingenuous statement). They merely stated the description and the item don't match. Like I said, you don't have to agree with that (I don't), but that's not the point.

They did not reject it, that is say it was not authentic, but they certainly refused to authenticate it. You can be as contrarian as you want, but there is nothing disingenuous about my statement. And that it is an extreme example does not make it any less ridiculous, declining to authenticate a card listed in their pop report as a baseball card because it's not a baseball card.

And did I criticize the program overall? Straw man. No I did not.

[Beercan collector]

While the authentication program is helpful this is clearly a mistake on their part and should be corrected.

[BioCRN]

I still have no idea why "We found this issue, would you like to complete the transaction?" isn't an option to the buyer in so many cases like this.

So many issues with the program could be solved with this step...

[OhioLawyerF5]

Originally Posted by Peter_Spaeth

They did not reject it, that is say it was not authentic, but they certainly refused to authenticate it. You can be as contrarian as you want, but there is nothing disingenuous about my statement. And that it is an extreme example does not make it any less ridiculous, declining to authenticate a card listed in their pop report as a baseball card because it's not a baseball card.

Again, they didn't refuse to authenticate it. It never got that far. Their process first determines if the listing and item match. Only then does it go through the authentication process.

And yes, using an extreme, outlying, and subjective example to call them ridiculous is disingenuous. That's not being contrarian, that's being rational. Yes, an exteme example of strange facts absolutely makes it less ridiculous than had they actually refused to authenticate their own slab. YOU are being contrarian here, not me.

Like I said, I would classify it as a card, but it's not ridiculous for some employee to think otherwise. And rather than ranting on a message board about it, the prudent thing to do is contact them and discuss it. My experience is that they will often change the decision of some low level employee (or more likely a computer) decision and pass it through. But that would make too much since. How could you express your hatred for them if you acted rationally?

[premiercardcollectors]

I have an exhibit with PC back sitting at Authentication for a week. My guess is that they aren’t going to classify it as a card.

Lately when I have a postcard, I list it as a postcard in first category and pay the .50 or so to list it as a sports card in second category. This way i don’t have the authenticity issues.

Thanks


Sent from my iPhone using Tapatalk

[OhioLawyerF5]

Originally Posted by premiercardcollectors

I have an exhibit with PC back sitting at Authentication for a week. My guess is that they aren’t going to classify it as a card.

Lately when I have a postcard, I list it as a postcard in first category and pay the .50 or so to list it as a sports card in second category. This way i don’t have the authenticity issues.

Thanks


Sent from my iPhone using Tapatalk

Now that is a rational response!