ebay authenticity program glitch?

[jimq16415]

I bid on this card last week and was the winning bidder. Card is graded and was over 250. When I go to list anything at 250 or more it's in the program. This card was shipped directly to me and didn't need anybody to look at it.

Any idea what I'm missing? He listed it as graded and ungraded. Seller had other cards that sold last week as high as 1250 that did not have the guarantee.

[Peter_Spaeth]

He has figured out a way around it, maybe calling it both graded and ungraded fools the software that automatically puts cards into the program.

[chalupacollects]

Not a glitch. He's checking off ungraded price and then noting graded at the bottom. This so he tries to avoid an INAD case

[gunboat82]

Only tangentially related, but I'm not impressed with the Authenticity Guarantee process in general. I recently sold an SGC-graded Mantle. My seller page showed that the card passed authentication (as expected) and was shipped to the buyer.

Soon after, I get an e-mail from the buyer indicating that the card arrived with a note that it couldn't be authenticated because it was miscategorized. It was not. The listing showed that it was properly categorized as a baseball trading card, with the correct year, player, grader, etc.

I contacted eBay customer service, which indicated that their system showed that the card passed authentication and there was no note from the authenticator. After digging deeper, eBay eventually acknowledged that the buyer had received a notification that the item couldn't be authenticated because it was miscategorized. They also acknowledged that it wasn't actually miscategorized, so the buyer never should have received that note.

I offered the buyer a refund and sent him the eBay chat transcripts, and he ultimately decided to keep the card. However, it was a huge hassle, eBay provided conflicting responses, and their customer service rep couldn't provide any other explanation for the hitch in the authentication process, other than to apologize and say "don't worry, we've got your back." Even with that apology, I couldn't get eBay to provide assurances that the shipping cost would be refunded if the buyer accepted my return offer.

[Peter_Spaeth]

I had an SGC card rejected on the ground the holder was damaged. It wasn't. I had a Beckett card rejected on the ground that it was "not a trading card." Excuse me? The notion that PSA should be passing on their competitors' cards is a joke IMO.

[darwinbulldog]

I can't figure out what's going on. This card was delivered to me on the 17th, never inspected.

[gunboat82]

Originally Posted by gunboat82

Only tangentially related, but I'm not impressed with the Authenticity Guarantee process in general. I recently sold an SGC-graded Mantle. My seller page showed that the card passed authentication (as expected) and was shipped to the buyer.

Soon after, I get an e-mail from the buyer indicating that the card arrived with a note that it couldn't be authenticated because it was miscategorized. It was not. The listing showed that it was properly categorized as a baseball trading card, with the correct year, player, grader, etc.

I contacted eBay customer service, which indicated that their system showed that the card passed authentication and there was no note from the authenticator. After digging deeper, eBay eventually acknowledged that the buyer had received a notification that the item couldn't be authenticated because it was miscategorized. They also acknowledged that it wasn't actually miscategorized, so the buyer never should have received that note.

I offered the buyer a refund and sent him the eBay chat transcripts, and he ultimately decided to keep the card. However, it was a huge hassle, eBay provided conflicting responses, and their customer service rep couldn't provide any other explanation for the hitch in the authentication process, other than to apologize and say "don't worry, we've got your back." Even with that apology, I couldn't get eBay to provide assurances that the shipping cost would be refunded if the buyer accepted my return offer.

Well, I can certainly see why the buyer didn't accept my return offer. It appears that eBay refunded him half the cost of the item on its own dime, so he got an SGC 3.5 1956 Topps White Back Mantle for $720, all because eBay shipped it without authenticating it.

If I'm a buyer, I'd gladly accept "unauthenticated" SGC slabs for 50% off.

[Jay Wolt]

I use a P. O. Box & apparently that voids the authenticity guarantee.
I'm confident I know what I'm looking at when they are rec'd,
but why void the program if its going to a P. O. Box?

[swarmee]

Originally Posted by Jay Wolt

I use a P. O. Box & apparently that voids the authenticity guarantee.
I'm confident I know what I'm looking at when they are rec'd,
but why void the program if its going to a P. O. Box?

Because they can't require signature or verify that you picked it up. More ways for scammers to beat them.

[Leon]

So far, I wonder if the program is actually saving Ebay any money? Will they have to charge for this service in the future? Personally, I don't like it.
.

[Popcorn]

Originally Posted by Jay Wolt

I use a P. O. Box & apparently that voids the authenticity guarantee.
I'm confident I know what I'm looking at when they are rec'd,
but why void the program if its going to a P. O. Box?

The reason I was given is: a seller might use fedex, or ups to ship to AG. They can’t add to the tracking a usps number if the destination is a P.O. Box.

But they are working on accepting P.O. Boxes for AG soon he said.

[Popcorn]

[QUOTE=Popcorn;2373009]The reason I was given is: a seller might use fedex, or ups to ship to AG. They can’t add to the tracking a usps number if the destination is a P.O. Box.

But they are working on accepting P.O. Boxes for AG soon he said.

dp