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#1
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thank you goldin auctions for resolving my issue
I wanted to inform everyone that Ken Goldin stepped up above and beyond the call of duty and not only made me whole, but I look forward to doing business with them in the future. I have had a long and positive relationship with Goldin Auctions and under the circumstances will view this as a mulligan and appreciate their stepping up to the plate to satisfy me in this manner.
Last edited by vintagehofrookies; 04-19-2021 at 03:48 PM. Reason: issue resolved |
#2
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Sorry you went through that Dan, always disappointing when an AH mishandles a significant consignment.
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Quote:
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#4
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Sorry about hearing this. You make an excellent point about prospective bidders "marking" the items they're interested in, and rarely if ever revisiting the rest. Addendums are really only a partial fix.
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#5
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I'm sorry to hear that Dan. I took a look at the listing right now, and I'm surprised they listed it all in one lot. I would think at a minimum they should've known to split out the Williamses, Mays, Robinson, Fox, and the four HOF rookies.
__________________
Signed 1953 Topps set: 264/274 (96.35 %) |
#6
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Dan I apologize for the way the team handled this.
The item should have been pulled if the listing was not fully listed or was inaccurate. Unfortunately we have a lot of new employees who had to be hired due to our rapid growth and the auction took place when we were closed due to a covid outbreak in the office and changes were not able to be made quickly. I did not hear from you until after the auction and unfortunately was unaware of this and would have pulled it prior to close had I been so informed. I am very upset that the set was handled in this manner. I have emailed you to see how I can financially make this up to you. You have been a long time bidder and consignor and I hope I can make this up to you and earn back your business. My apologies Ken Goldin Last edited by Goldin Auctions; 04-19-2021 at 08:44 AM. |
#7
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Dan, can I see a link to the auction?
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#8
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Regards, |
#9
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We all make mistakes, and it's all about how we deal with them. |
#10
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Years back, I consigned a lot and, so as to make sure there were no mixups or items missed or rarities ignored, included my auction description. The auction house like the description enough they asked if they could cut and paste it. Since then, I've basically done the same for other consignments at other places.
I think it is good practice to make a list of what you have, for your benefit and theirs. Last edited by drcy; 04-19-2021 at 05:36 PM. |
#11
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I thought that Ken's apology in post #6 was heartfelt and sincere. No making excuses or attempts at justification... just remorse and a promise to make it right. Pretty rare to see that these days... especially in comparison to the current crop of TPGs.
Good for Goldin, that they apparently followed through (and in a timely manner). It's too bad you had to sweat through this, but good to know you're ultimately satisfied with the result. |
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I'd just like to know who certied that auto of Howie Fox. Was it signed while he was being murdered, sure looks like it ? Any comments on the condition of that auto ?
__________________
Wanted : Detroit Baseball Cards and Memorabilia ( from 19th Century Detroit Wolverines to Detroit Tigers Ty Cobb to Al Kaline). |
#13
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Probably sounded a lot funnier in your head, you're comment is crass as f@!&
__________________
"Trolling Ebay right now" © Always looking for signed 1952 topps as well as variations and errors |
#14
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A Republican being upset by crassness, now that's a good one lol
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#15
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lol I don't like that sig either.
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#16
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It's in rough shape, but it looks good to me.
__________________
Signed 1953 Topps set: 264/274 (96.35 %) |
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