REA - great customer service

[Runscott]

I think I've only won anything in the last two REA auctions - always fun, but I'm normally outbid. There was a shipping accident - I changed my address via a notation on the invoice, but the items headed off to my actual 'computer' address (simple mistake, not horribly unusual) - and Rob Lifson was all over it (many personal phone calls, checking and updating), making sure that the items made it to my physical location. It was a mess, including a mistake by Fedex, but REA's diligence (and Rob's personal attention) made sure that three huge packages got to me as fast as could be expected. Considering it was only my second auction winning anything with them, and no one at REA knows me personally, I was really impressed that Rob and others gave the situation so much attention - they could have done less and I wouldn't have made a fuss.

[shammus]

Scott, thanks for posting about this as I meant to right after the auction ended. I'll piggy back on your experience with one of my own...

I called Rob right after his last auction, didn't get him on the phone right away and declined to leave a voice mail as I just figured I'd call him back some other time. It was a Friday night and a bit after 7pm, so I didn't really expect him to be there.

Less than 10 minutes later, he calls me back and greets me with a very cheery "Hey Brian!!" and proceeded to chat with me for at least 20 minutes even though he had to have been swamped. I was really impressed that not only did he remember who I was, he knew my number, what I had won and could easily recall items that I had won from him in the past. I could tell he was really enthused about the group of cards I had won and was going to do everything in his power about getting them to me safely and as soon as possible.

Also, he struck me as extremely dedicated - when I spoke with him it was Memorial day weekend and he was planning on spending the entire weekend getting cards ready to ship, sending out invoices, processing payments and so on.

Fun conversation for sure and it certainly was a pleasure chatting with him. He also mentioned an upcoming auction in the fall sometime. I'll certainly look forward to that and I think it will be a great thing for them and really interesting for us to see them expanding beyond their annual auction and hosting a second auction this year.

[joeadcock]

Rob has responded quickly and very nice when I have dealt with him. Including when asking about consignment a few days ago.

[the 'stache]

I'm super impressed with REA overall, and will be looking to bid in their second auction. I'd asked when their second auction would be held, and got a response back from Dean Faragi the next morning. They're looking at October 19th or thereabouts.

[gnaz01]

I concur with everything everyone has said. I had my item in my hands less than 1 week after the auction closed, well packed and safe. Rob and team as a class act all around, IMO.

[scooter729]

Chuck Norris has admitted that Rob is his daddy when it comes to customer service.