Quick ebay question

[caramelcard]

Basic question.

When you open an unpaid item case against someone, can they still give you negative feedback?

Thanks.

Rob

[glchen]

I am not completely sure, but I believe the buyer cannot give you negative feedback if you "win" the unpaid buyer case, where the buyer never pays. However, after you open the case, if the buyer does pay for the item within the alloted timeframe, they can still give you negative or neutral feedback (and low DSR's). If they do neg you in this case, you can still call ebay, and see if you can get this feedback removed as you can argue this was retaliation for opening the case. However, it's not guaranteed ebay will do this, esp if the feedback stated some other problem (like slow shipping). Therefore, for myself, if the buyer does not pay within the time that I specify in the listing (7 days for me), I send them another reminder message over ebay telling the customer that payment is due but asking if they need more time. If after 2-3 days, if there is still no response, then I usually open the case. Many times, immediately after you open the case, the buyer will pay for the card: Link

[caramelcard]

Thanks Gary.

Just another problem with ebay in my opinion.

I've had more and more unpaid items lately. I still can't figure out how they have the time to win multiple items, but decide not to pay or respond to my messages, reminders, invoices, etc.

Rob

[steve B]

If the negative is left before the unpaid item case the negative will be removed. And reinstated if it's paid.

Been through it as a buyer of an item the seller refused to sell. They even removed it while I had a nonperforming seller complaint open against the seller. I had to pay then file as not recieved and wait something like 45 days even with Email backup through Ebays system stating they'd sold it off ebay and never removed the auction.

Steve B

[vintagetoppsguy]

Originally Posted by glchen

I believe the buyer cannot give you negative feedback if you "win" the unpaid buyer case, where the buyer never pays. However, after you open the case, if the buyer does pay for the item within the alloted timeframe, they can still give you negative or neutral feedback (and low DSR's).

That is correct.

[vintagetoppsguy]

I’ve got to the point where it just isn’t worth it to sell on eBay anymore. With all the NPBs and with the economy the way it is (lower prices), I just find other ways to sell/trade cards I’m wanting to move (like our B/S/T). I’ve sold 10 items on eBay in the past year.

One thing that is really irritating me lately though are the sellers that take a week (or longer) after payment to mail out an item. If I pay quickly, I expect the item to be mailed quickly. I realize that once it leaves the seller’s hands, it’s up to the post office and he has no control over how long the delivery takes. When I leave feedback (especially DSR’s), I never look at the shipping time, but instead compare when the seller shipped the item as to when I paid. If they ship within 2-3 days, that is fine. Anything after that and they should email the buyer to let them know that there was a problem. I’m very understanding as long as there is communication.

So, I made a purchase from a fellow board member via eBay last week (about $185). The auctions ended on September 4th and I paid the morning of September 6th (the 5th was a holiday). I was hoping the cards would be here by the end of last week, but no such luck. I finally get an email this morning informing me that the seller just mailed the cards today. Why did it take him 8 days after payment to mail my cards? No email, no communication. Since he is a board member, I will leave positive feedback (assuming the cards are as described), but I will ding his DSR’s for Communication and Shipping Time.

You will hardly ever see me rant about eBay and I can’t stand it when others do it either. I think I am entitled to one though. I didn’t want to start a new thread for this so I just posted it here. Anyway, it just seems like this is happening a lot lately where sellers are taking longer and longer to ship. Is this happening to anybody else?

[thetruthisoutthere]

Originally Posted by vintagetoppsguy

I’ve got to the point where it just isn’t worth it to sell on eBay anymore. With all the NPBs and with the economy the way it is (lower prices), I just find other ways to sell/trade cards I’m wanting to move (like our B/S/T). I’ve sold 10 items on eBay in the past year.

One thing that is really irritating me lately though are the sellers that take a week (or longer) after payment to mail out an item. If I pay quickly, I expect the item to be mailed quickly. I realize that once it leaves the seller’s hands, it’s up to the post office and he has no control over how long the delivery takes. When I leave feedback (especially DSR’s), I never look at the shipping time, but instead compare when the seller shipped the item as to when I paid. If they ship within 2-3 days, that is fine. Anything after that and they should email the buyer to let them know that there was a problem. I’m very understanding as long as there is communication.

So, I made a purchase from a fellow board member via eBay last week (about $185). The auctions ended on September 4th and I paid the morning of September 6th (the 5th was a holiday). I was hoping the cards would be here by the end of last week, but no such luck. I finally get an email this morning informing me that the seller just mailed the cards today. Why did it take him 8 days after payment to mail my cards? No email, no communication. Since he is a board member, I will leave positive feedback (assuming the cards are as described), but I will ding his DSR’s for Communication and Shipping Time.

You will hardly ever see me rant about eBay and I can’t stand it when others do it either. I think I am entitled to one though. I didn’t want to start a new thread for this so I just posted it here. Anyway, it just seems like this is happening a lot lately where sellers are taking longer and longer to ship. Is this happening to anybody else?

I agree, David. After a buyer pays me for an item they've won, I make sure that item is shipped the very morning (excluding Sunday, of course). But presently, as a buyer, I am still waiting on items that I paid for over 12 days ago. And no communication from the sellers. In my opinion, there is a new breed of buyers/sellers on Ebay, and it's a breed I can do without when it comes to buying and selling. My 2 cents.

[bobbyw8469]

I've only noticed some of the big sellers (4 Square Corners) taking longer to ship. I have had more a problem with slow paying buyers, IF they even pay at all.

[thetruthisoutthere]

Originally Posted by bobbyw8469

I've only noticed some of the big sellers (4 Square Corners) taking longer to ship. I have had more a problem with slow paying buyers, IF they even pay at all.

Or not paying at all. I've had three of those in the last month. I guess I should be happy the number is only three. And then there's the sellers who never shipped my items to me and I had to wait weeks to get a refund.