ebay buyer protection question

[tonyo]

Hi Net 54,

A question about ebay buyer protection. What will happen here?

I recently sold two 5 card lots of 1955 Topps commons. $10 each. Here is one of the auctions: http://cgi.ebay.com/ws/eBayISAPI.dll...=STRK:MESOX:IT

The buyer wants to return both lots for a refund. Here is our communication (all through ebay):

Buyer: Sunday at 6:20pm: Dear tonyooten, Hi! I would like to return this lot and the other 5 card lot#25077423784! Please let me know! Thanks- clipper-baseball2010

Me: Sunday at 8:20pm: Dear clipper-baseball2010, Well, the auction states no returns. What was not as described? Tony - tonyooten

Buyer: Monday at 9:15am: Dear tonyooten, Thanks Tony! When I return the cards $20 will be fine!

Me: Monday at 9:24am: Dear clipper-baseball2010, You didn't answer my question. What was "not as described" ? - tonyooten



No response from the buyer yet. I'm expecting no response and to receive the cards in a few days. I know it's just $20, but it's the principle. My inclination is to not refund and accept a negative. However, I've read many times that eBay will side with the buyer in almost every case regardless of the circumstances. So if I'm gonna lose my $20 anyway, I may as well just refund despite the disgusted feeling I'll have.


What do you all think will happen, do I stand a chance of not having to refund if the buyer opens a case?

Tony

[ibuysportsephemera]

Tony,

Are the cards in mint condition? Why did you not provide a full description of the cards? The tiny picture does not give any idea of condition. The buyer certainly should have asked questions, but I think that you set yourself up for this problem.

Hope it works out for you.

Jeff

[tonyo]

Originally Posted by ibuysportsephemera

Tony,
..........
I think that you set yourself up for this problem.

Probably so, my presentation wasn't the best.

But my question is: what do you think will happen if he files a case.

[tonyo]

Never mind, already received 4 negatives.

[ibuysportsephemera]

Originally Posted by tonyo

Never mind, already received 4 negatives.

Sorry to hear that Tony. Maybe if you discuss with eBay they can help you get them removed.

Jeff

[tonyo]

I tried eBay chat to see if it is possible to review, they ended up telling me to call, which I did, as I was cycling through the recordings, the voice told me they had just sent me an email that may help.

Here it is:

Dear Anthony Ooten,



Sincerely,

eBay Customer Support


-- Still have questions? --
You can have a live chat with an eBay representative by clicking the "Live Help" link near the top right corner of the eBay homepage. Please don't reply to this message, as your email won't be received.

Then I was put on hold for a 16 minute wait. I didn't bother.