REA: Job Well Done

T206Collector · #1 05-03-2016, 11:50 AM

It gets said countless times, over and over again. But, it needs to be restated here. If there is a better auction house than REA, or better customer service than Bryan Dwyer specifically, I do not know it. Here I am on Tuesday afternoon, with all of my winnings from (very) early Sunday morning. Price of shipping? Zero dollars. Holy cow.

Great job guys - and thanks for including loads of signed pre-WWI cards this time!

bobbyw8469 · #2 05-03-2016, 11:56 AM

Did you get your winnings before you even paid? I mailed my check off yesterday! How is that even humanly possible?

gnaz01 · #3 05-03-2016, 11:58 AM

Quote:

Originally Posted by bobbyw8469

Did you get your winnings before you even paid? I mailed my check off yesterday! How is that even humanly possible?

Wire transfer??

T206Collector · #4 05-03-2016, 12:00 PM

Payment sent immediately and then let Bryan know of a change of shipping address. Bam. Just like that!

ullmandds · #5 05-03-2016, 12:04 PM

hey brian i sent cashier check monday am...so you can just send my cards right out...overnighted if u want!!!!!

ullmandds · #6 05-03-2016, 12:06 PM

Quote:

Originally Posted by bobbyw8469

Did you get your winnings before you even paid? I mailed my check off yesterday! How is that even humanly possible?

wow...that was a pretty long break from the hobby bobby.

1952boyntoncollector · #7 05-03-2016, 12:08 PM

Quote:

Originally Posted by ullmandds

wow...that was a pretty long break from the hobby bobby.

haha right hes been singing that song since i joined net54......and i know people are very happy i joined..

ajjohnsonsoxfan · #8 05-03-2016, 12:43 PM

Paid Monday via wire and just received lots today via overnight Fedex. Amazing!

Luke · #9 05-03-2016, 12:53 PM

Quote:

Originally Posted by 1952boyntoncollector

haha right hes been singing that song since i joined net54......and i know people are very happy i joined..

No one can say that you lack awareness

mechanicalman · #10 05-03-2016, 01:00 PM

Quote:

Originally Posted by ajjohnsonsoxfan

Paid Monday via wire and just received lots today via overnight Fedex. Amazing!

That's awesome. Although, with your haul, AJ, I would have expected two dudes wearing suits and glasses carrying a metal briefcase!

William Todd · #11 05-03-2016, 01:08 PM

I sold the last of my T206 and T207 collection which remained from the Fall 2015 auction and I can't say enough about how well Bryan handled my consignments. It is a Tiffany operation.

Howe’s Hunter · #12 05-03-2016, 01:24 PM

Bryan is pretty awesome.

Leon · #13 05-03-2016, 01:54 PM

Quote:

Originally Posted by StuckInOmaha

Bryan is pretty awesome.

+1
Always great service and a friendly voice. Got my winnings today too. Thanks REA!!

ullmandds · #14 05-03-2016, 02:25 PM

I just got tracking #...should be here tomorrow...Woo Hoo!

Jay Wolt · #15 05-03-2016, 03:59 PM

Rec'd my consignment check offset w/ my winning lot this morning.
I'm a couple hours away from REA but still Brian's service is fantastic.

bobbyw8469 · #16 05-03-2016, 07:01 PM

Quote:

Originally Posted by ullmandds

wow...that was a pretty long break from the hobby bobby.

The auction was already going on when my bids were placed. I have to honor my winning bids.

I don't renege.

MVSNYC · #17 05-03-2016, 07:06 PM

I received my winning lots last Friday. Now that's quick!

Kidding

Great job Brian and team!

gnaz01 · #18 05-03-2016, 07:14 PM

Quote:

Originally Posted by Jay Wolt

Rec'd my consignment check

I didn't get mine as yet but have no worries, Brian and Rob are class acts

oldjudge · #19 05-03-2016, 08:20 PM

Excellent job, as always, by the guys in Watching

Snapolit1 · #20 05-04-2016, 07:42 AM

Only probably with them is they operate out of my state.

BeanTown · #21 05-04-2016, 08:48 AM

Quote:

Originally Posted by oldjudge

Excellent job, as always, by the guys in Watching

+1

Jay Wolt · #22 05-04-2016, 10:57 AM

-

bostonmarathonman · #23 05-04-2016, 09:40 PM

Paid via wire transfer on Monday but my winnings didn't ship til today; WTF?!?!?!

honus94566 · #24 05-06-2016, 08:51 AM

How did you lucky guys get your stuff overnighted? I just got my tracking, coming fedex ground, it'll take a week to get here. Still, definitely faster than other auction houses I have dealt with, REA is top notch in everything they do.

Kingcobb · #25 05-07-2016, 10:18 AM

Great experience with REA sent out check Monday cards arrived today and the shipping was free. Looking forward to their Fall auction.

mechanicalman · #26 05-07-2016, 10:38 AM

I think Heritage runs a great auction as well, but shipping speed and cost are a huge opportunity relative to REA. (I know this sentiment has been posted before, but I feel like the dudes at Heritage are actually reading these posts and trying to improve the customer experience.)

ullmandds · #27 05-07-2016, 12:39 PM

(I know this sentiment has been posted before, but I feel like the dudes at Heritage are actually reading these posts and trying to improve the customer experience.)[/QUOTE]

As any decent business should.

Kingcobb · #28 05-07-2016, 12:40 PM

I won a couple items from Heritage a couple years ago for close to the same dollar amount shipping was $38.00 and waited over a month for the items to arrive haven't did business with them since. I think they have improved since then from some of the post I have seen on here and they always seem to have some great stuff.

brass_rat · #29 05-07-2016, 01:31 PM

Count me as a very satisfied customer. I mailed my check Monday, and I had my items in-hand on Thursday!

I also really enjoyed the new website experience and larger scans.

I look forward to the fall auction!

Cheers,
Steve

ValKehl · #30 05-07-2016, 06:00 PM

Mailed my check to REA on Tuesday, and my cards arrived today. For vintage card selection and customer service, REA is the BEST by far!
Val

pcoz · #31 05-07-2016, 06:57 PM

Not sure how you top Brian's service, knowledge, and accessibility. Unquestionably, one of if not the best in the business.

bobbyw8469 · #32 05-07-2016, 08:39 PM

Quote:

Originally Posted by ValKehl

Mailed my check to REA on Tuesday, and my cards arrived today. For vintage card selection and customer service, REA is the BEST by far!
Val

This is what is odd to me. Mailed our check on Monday and still nothing. Even in their TOS they state that they wait 5-10 days for the check to clear before they ship anything out. Is there a different set of rules for different people?

brass_rat · #33 05-07-2016, 08:43 PM

Quote:

Originally Posted by bobbyw8469

This is what is odd to me. Mailed our check on Monday and still nothing. Even in their TOS they state that they wait 5-10 days for the check to clear before they ship anything out. Is there a different set of rules for different people?

Just speaking for myself, I send cashier's checks, not personal checks, when paying for items.

Cheers,
Steve

ullmandds · #34 05-07-2016, 09:32 PM

Quote:

Originally Posted by bobbyw8469

This is what is odd to me. Mailed our check on Monday and still nothing. Even in their TOS they state that they wait 5-10 days for the check to clear before they ship anything out. Is there a different set of rules for different people?

This is because you declared that you were done collecting...they're trying to help you.

bcbgcbrcb · #35 05-08-2016, 01:22 AM

Received my consignment check already on Friday, super speedy service by the guys at REA. Great job!

bobbyw8469 · #36 05-08-2016, 04:57 AM

Quote:

Originally Posted by ullmandds

This is because you declared that you were done collecting...they're trying to help you.

Bids were placed previously. I don'r renege. I stated that earlier. You are saying the same thing, I am saying the same thing. David was right about you.

glchen · #37 05-08-2016, 05:56 AM

Quote:

Originally Posted by bobbyw8469

Bids were placed previously. I don'r renege. I stated that earlier. You are saying the same thing, I am saying the same thing. David was right about you.

Bobby, Pete is just joking (I think!). I think auction houses usually ship faster to buyers who have many years of proven payments to them. I remember in the past for Legendary, if you had something like 4-5 auctions where your check cleared without problems, they would ship once they received your payment without waiting for your check to clear. I'm assuming REA takes that to another level with buyers who have an even longer record of purchases (especially higher dollar) from them. In addition, some of these folks may have had large consignments with REA in the past. (Not speaking for REA, just wildly guessing)

ullmandds · #38 05-08-2016, 06:57 AM

yes...it was a joke.

bobbyw8469 · #39 05-08-2016, 07:12 AM

Quote:

Originally Posted by glchen

Bobby, Pete is just joking (I think!). I think auction houses usually ship faster to buyers who have many years of proven payments to them. I remember in the past for Legendary, if you had something like 4-5 auctions where your check cleared without problems, they would ship once they received your payment without waiting for your check to clear. I'm assuming REA takes that to another level with buyers who have an even longer record of purchases (especially higher dollar) from them. In addition, some of these folks may have had large consignments with REA in the past. (Not speaking for REA, just wildly guessing)

I have dealt with REA for 6 years. My first invoice was in 2010. If that isn't long enough, then I apologize. Actually, I want to say it is longer than that. I was looking on their site, and the invoices only go back to 2010, but I could have swore it's been longer than that, because that same year also has a consignor statement, and I know I was buying from them long before I consigned anything to them.

Peter_Spaeth · #40 05-08-2016, 07:55 AM

It's all part of a vast conspiracy IMO.

bobbyw8469 · #41 05-08-2016, 08:04 AM

Sigh.