Sterling Auctions Site Up *DO NOT BID at this time*

[Sterling Sports Auctions]

Hello,

Sterling was getting ready to launch today only to wake up to the site being down. I have been informed that it will probably be Monday before it is back up. It appears to affected all the Simple Auction sites. Hopefully it is up sooner, until then I will keep you updated.

Thanks and Happy Holidays,

Lee Behrens
320-219-1372

[buymycards]

I haven't been able to get into the Saco River site this morning.

[Bugsy]

Goldin and VSA are also down.

[philo98]

Probably bleed off of the Russian hack. Seriously.

[bobfreedman]

Last night around 11:30 we were the victim of a Ransomware attack. Unfortunately we will be down for a few days as the firm we have hired to handle this works things out. Our sincere apologies for this and we are working as hard as we can to rectify this. Thanks

Bob Freedman
CEO, SimpleAuctionSite

[bobbyw8469]

Originally Posted by bobfreedman

Last night around 11:30 we were the victim of a Ransomware attack. Unfortunately we will be down for a few days as the firm we have hired to handle this works things out. Our sincere apologies for this and we are working as hard as we can to rectify this. Thanks

Bob Freedman
CEO, SimpleAuctionSite

Oh wow....

[pclpads]

Originally Posted by philo98

Probably bleed off of the Russian hack. Seriously.

Who knew Putin was in to sports card collecting?

[philo98]

Originally Posted by pclpads

Who knew Putin was in to sports card collecting?

hahaha, well thats why I said "bleed out". I think he was perturb on all the Miracle on Ice items going up for auction lately.

[drcy]

Originally Posted by philo98

hahaha, well thats why I said "bleed out". I think he was perturb on all the Miracle on Ice items going up for auction lately.

Could have been Finland then

[rdwyer]

I get this same error on all of these auction sites:

"The page cannot be displayed because an internal server error has occurred."

Brockelman Auctions
Sports Cards Plus
Goodwin & Co.
Touchdown Treasures
Mears Online Auctions
Sterling Sports Auctions
Love of the Game Auctions
BST Auctions

[BRoberts]

Has anyone heard an explanation why it is taking four days for Simple Auction Site to get back online, especially with some auction houses who use that platform currently running auctions? Also, a bigger question: Has Simple Auction Site updated collectors who are registered for auctions on their platform whether personal information was compromised?

** I posted before noticing that Bob Freedman, Simple Auction Site CEO, posted in this thread. Bob, any insight as to whether your security breach might have compromised registered bidders' info? Was this attack related to any of the previous problems your clients, specifically Goldin Auctions, suffered this year?

[Baseball Rarities]

I received this email this morning:

12/19/2020 Update SimpleAuctionSite Server Outage

Valued Simple Auction Site Customer,

I wanted to give you an update as to where we are currently. We have hired a professional team to handle this situation. The companies name is Spear Tip, and they are experts in handling these types of situations. They have made contact with the hackers, and have paid the initial ransom. We are awaiting the hackers' reply to unencrypt their servers. Once they give us the key to unencrypt the data, we will start the process which could take anywhere from a few hours to a few days.

As always, we appreciate your patience and understanding as we go through this difficult time.

Best Regards,

Bob Freedman
CEO, Simple Auction Site

[Casey2296]

Kevin,
Did Bob mention anything about personal information being compromised?
Thank you,
Phil

[BRoberts]

Thanks Kevin. Your post and that email pretty much addresses my concerns.

[swarmee]

So, a ransomware issue.

[botport]

Originally Posted by Baseball Rarities

They have made contact with the hackers, and have paid the initial ransom. We are awaiting the hackers' reply to unencrypt their servers. Once they give us the key to unencrypt the data, we will start the process which could take anywhere from a few hours to a few days.

Is this normal ? Can someone explain if this is how these situations are usually handled ?

[Baseball Rarities]

Originally Posted by Casey2296

Kevin,
Did Bob mention anything about personal information being compromised?
Thank you,
Phil

Nothing was mentioned in the email that I received.

[Shoeless Moe]

Originally Posted by Baseball Rarities

They have made contact with the hackers, and have paid the initial ransom. We are awaiting the hackers' reply to unencrypt their servers. Once they give us the key to unencrypt the data, we will start the process which could take anywhere from a few hours to a few days.

As always, we appreciate your patience and understanding as we go through this difficult time.

Best Regards,

Bob Freedman
CEO, Simple Auction Site

C'mon Bob don't pay the ransom! Go out and get Liam Neeson & Harrison Ford, they'll deal with the hackers the right way.

[todeen]

Originally Posted by Shoeless Moe

C'mon Bob don't pay the ransom! Go out and get Liam Neeson & Harrison Ford, they'll deal with the hackers the right way.

One of the top posts of 2020!

Sent from my SAMSUNG-SM-G930A using Tapatalk

[Mark17]

This affects a lot of AH I deal with, so I'm wondering what personal info was exposed if any, like payment method info.

[Aquarian Sports Cards]

Since they've taken control of Simple's servers I think it would be smart to assume data has been compromised.

[sb1]

There is little personal data at risk for most of AH's affected.

When you register, you provide your name, address, email and phone. No financial info or any kind(credit card or bank account info) nor SS #.

AH's taking Paypal and Credit cards might have another issue, if they have data on their server, more likely it's on the payment processors side and quite secure.

I think the jist here was to hold Simple hostage and not gain benefit from the users info, otherwise they would have stayed quiet and milked the data for a long time.

[Aquarian Sports Cards]

I understand what you're saying Scott, my point was to err on the side of caution, not that anything definitively happened.

[Throttlesteer]

MeiGray is part of this as well.

Additionally, if user IDs are tied to their personal information and large purchases, this could help further identify "high value" targets. Don't cast off PII so easily.

[drcy]

I think Scott's assessment makes sense. If they were stealing personal financial information, they wouldn't say anything. They would try to be completely covert about that.

Originally Posted by sb1

There is little personal data at risk for most of AH's affected.

When you register, you provide your name, address, email and phone. No financial info or any kind(credit card or bank account info) nor SS #.

AH's taking Paypal and Credit cards might have another issue, if they have data on their server, more likely it's on the payment processors side and quite secure.

I think the jist here was to hold Simple hostage and not gain benefit from the users info, otherwise they would have stayed quiet and milked the data for a long time.

[Golfguy]

Well if it's ransomware it means someone has control of their servers. That means they have control of ALL info. So if they keep credit card info on file, it's in there. I don't believe they encrypt passwords, so there's that too. If you use the same passwords for important things such as credit cards, banking, etc., you might want to make some changes. I know some are joking on this thread, but this is serious. ALL of SA customers (auction houses) have been compromised.

[Mark17]

Originally Posted by Golfguy

Well if it's ransomware it means someone has control of their servers. That means they have control of ALL info. So if they keep credit card info on file, it's in there. I don't believe they encrypt passwords, so there's that too. If you use the same passwords for important things such as credit cards, banking, etc., you might want to make some changes. I know some are joking on this thread, but this is serious. ALL of SA customers (auction houses) have been compromised.

I'm also wondering if info related to sales tax exemption for resellers might be on those servers. Application for tax exemption might include SSN.

[Exhibitman]

[bobfreedman]

Net54 Members, the threat actors have encrypted our servers and the firm we have hired to negotiate with the threat actors have told us that the threat actors usually do not steal the data in these instances but anything is possible, We have Cyber insurance and we have been told that a full forensic analysis will be done once the key to the encryption has been delivered (we have paid the ransom and are awaiting the keys but we have been told that the threat actors usually do not work on the weekends). I wish I had more answers and understandings of why this has happened and when it will end. We will get answers to you as quickly as possible and thank you for your patience and support

[Tao_Moko]

My business site does not provide access to payment info. That is handled through my merchant and even I do not see payment info beyond last four. Though refunds are possible, no money can be withdrawn beyond the initial approved transaction. Name, addresses, email and phone numbers are accessible.

[Shoeless Moe]

...

[Aquarian Sports Cards]

Originally Posted by drcy

I think Scott's assessment makes sense. If they were stealing personal financial information, they wouldn't say anything. They would try to be completely covert about that.

Except that most of the time the guys who steal the info aren't stealing it to use it but rather to sell it.

[oldjudge]

What auctions use simple auctions?
“the threat actors do not work on weekends”—really? This is a nine to five job? Better hope that they have not taken off for a Christmas vacation.
Once you pay a ransom to unlock your site what is to prevent these people from not turning it back on and simply asking for more money? What can you do to safeguard your site from ransom ware and why wasn’t it done before?

[Mark17]

Originally Posted by Aquarian Sports Cards

Except that most of the time the guys who steal the info aren't stealing it to use it but rather to sell it.

Right. These are thieves. They have a primary target and probably a secondary one as well. A car thief might be after the McLaren, but if there's a briefcase with money on the front seat, he'll take that too.

[arcadekrazy]

As someone who has consulted for companies that have been the victims of ransomware, here’s my experience (and these are my experiences only - I have no knowledge of the exact variant of ransomware that hit simple auction):

One customer paid the ransom, and the decryption key was never supplied. The threat actor simply stole the money and then disappeared.

Our other costumers simply restored from backup and ignored the threat actor.

In all cases, a forensic investigation was undertaken to determine both the mechanism of intrusion and the extent of data exfiltration. If data were indeed stolen, notifications were made to those individuals affected. There are laws (GDPR in europe and CCPA in California, to name two) which require the users of the affected platform to be notified if their PII has been stolen.

Also, Some new variants of ransomware do indeed steal data and threaten to release said data if the ransom is not paid.

My heart goes out to Bob at simple auction - this is a shitty situation.

[Exhibitman]

Originally Posted by oldjudge

What auctions use simple auctions?
“the threat actors do not work on weekends”—really? This is a nine to five job? Better hope that they have not taken off for a Christmas vacation.
Once you pay a ransom to unlock your site what is to prevent these people from not turning it back on and simply asking for more money? What can you do to safeguard your site from ransom ware and why wasn’t it done before?

I got hit with a crude version of this stuff several years ago. Nasty bug on a state gov't web site. I elected to wipe my hard drive and start over with a back-up. I lost a bit of data and some time and some IT costs but did not pay the extortion demand.

So what can Simple Auctions do? There should be back-ups kept elsewhere so that when the one is locked the data can be restored with only a small disruption and loss. The back-ups should run frequently, at least daily. Or the data can be stored on a cloud-based app which makes this sort of attack meaningless, more or less. If they had a single server with no back-ups, shame on them.

Also stop downloading porn.

[Fred]

In simple terms, what is the exposure to bidders of auction houses that use the Simple Auction service?

As mentioned before, what auction houses use the Simple Auction platform?

There are several auction services that are probably similar to Simple Auctions, so the assumption here is that any one of them could have had this happen to them.

[Throttlesteer]

True, and the smartest thing to do is bring everything down when you realize one of the sites has been hacked.

[sb1]

Apparently it has impacted email accounts for Simple AH clients as well. I have not been able to send or receive emails at my two brockelmanauctions.com email accounts. Anyone needing to contact me can PM me here, until they are restored.

Scott

[toledo_mudhen]

Originally Posted by Golfguy

Well if it's ransomware it means someone has control of their servers. That means they have control of ALL info. So if they keep credit card info on file, it's in there. I don't believe they encrypt passwords, so there's that too. If you use the same passwords for important things such as credit cards, banking, etc., you might want to make some changes. I know some are joking on this thread, but this is serious. ALL of SA customers (auction houses) have been compromised.

Up until recently - Ransomware HAS NOT also attempted to steal the data. Best "guesstimates" currently put it at a 1 in 10 chance that the attackers are interested in stealing data.

I m involved with Information Security as a profession and in my experience - the attackers are really only interested in getting paid (usually thru Bitcoin as it is almost impossible to trace). Additionally, In almost ALL cases - once the payment is made the victim WILL receive instructions on how to recover their data.

In my opinion - there are many more $$ and much less chance of getting caught by doing what they do best - extorting cash from their victims.

https://blog.emsisoft.com/en/36569/t...an-one-in-ten/

A well designed security posture can nearly eliminate Ransomware Breach but can get quite expensive and smaller companies struggle with trying to provide adequate security against ALL Internet perils.

[bobbyw8469]

Originally Posted by toledo_mudhen

Up until recently - Ransomware HAS NOT also attempted to steal the data. Best "guesstimates" currently put it at a 1 in 10 chance that the attackers are interested in stealing data.

I m involved with Information Security as a profession and in my experience - the attackers are really only interested in getting paid (usually thru Bitcoin as it is almost impossible to trace). Additionally, In almost ALL cases - once the payment is made the victim WILL receive instructions on how to recover their data.

In my opinion - there are many more $$ and much less chance of getting caught by doing what they do best - extorting cash from their victims.

https://blog.emsisoft.com/en/36569/t...an-one-in-ten/

A well designed security posture can nearly eliminate Ransomware Breach but can get quite expensive and smaller companies struggle with trying to provide adequate security against ALL Internet perils.

What is to prevent the Ransom Wear people from extorting money indefinitely??

[toledo_mudhen]

Originally Posted by bobbyw8469

What is to prevent the Ransom Wear people from extorting money indefinitely??

Yea - that's the problem. You have to get to a point where you can actually prevent these from getting in. Here again - Lot's of $$.

I believe that in Sterling's case the issue was on the Simple Auction provider (cloud?) side and not on the Sterling Side. So not only do you have to protect yourself - you have to be reasonably sure that the companies you do business with are also protecting themselves.

[Aquarian Sports Cards]

Originally Posted by toledo_mudhen

you have to be reasonably sure that the companies you do business with are also protecting themselves.

+1000

[darwinbulldog]

Seems like Simple Auctions just played the role of SolarWinds if you've been following that story.

[toledo_mudhen]

Yep - Entire last week has consisted of me reassuring the State of Texas that we are unaffected by the Solar Winds Breach.

Note that the Solar Winds deal was an actual "Stealth Hack" for the specific purpose of stealing information (and I think we have just discovered the tip of the iceberg on it)

Ransomware - Not stealthy at all - It's in your face - pay me or face the consequences

[BRoberts]

Originally Posted by Fred

There are several auction services that are probably similar to Simple Auctions, so the assumption here is that any one of them could have had this happen to them.

This is a ridiculous assumption. True, any website or platform can be compromised. But to assume that because one auction service is "similar" to Simple Auctions that auction service is just as vulnerable is missing the point. If the people running auction platforms do things like implement proper security, have proper monitoring software and upgrade their software when they see red flags (as Simple Auctions saw throughout 2020) then it's not a case of "this could happen to anyone."

[philo98]

Ive been in contact with a few of the AH's and it seems they will be up and running this afternoon.

[swarmee]

It was mentioned on the other board that it might be illegal currently to pay ransomware extortion. So not sure if this opens up the site to federal issues.

[bobfreedman]

Originally Posted by swarmee

It was mentioned on the other board that it might be illegal currently to pay ransomware extortion. So not sure if this opens up the site to federal issues.

Only if the hackers are on the OFAC list which these people are not. We have received the key to unencrypt the files but it will take a long time to unencrypt all of the machines and nodes etc...

Bob

[darwinbulldog]

Originally Posted by toledo_mudhen

Yep - Entire last week has consisted of me reassuring the State of Texas that we are unaffected by the Solar Winds Breach.

Note that the Solar Winds deal was an actual "Stealth Hack" for the specific purpose of stealing information (and I think we have just discovered the tip of the iceberg on it)

Ransomware - Not stealthy at all - It's in your face - pay me or face the consequences

Good point. The analogy doesn't go especially far.