What Would You Do?

[Buythatcard]

I purchase cards from many of the Auction Houses. For the most part, most transactions go well. Recently, I bid on a small lot of 1951 Topps Blue Backs. I know these cards are just commons and they don't demand much in terms of cost but I was upset how this Auction house handled the transaction.

First of all they showed only a scan of the front of the cards in this lot. That should have stopped me right there. But I trusted their description of the card. It was simple: Condition of card was Good.

When I received the lot of cards, this particular card that they described as Good had severe paper loss on the back. In my opinion I believe that the condition was Poor.

I wrote an email to this Auction House stating how I felt about their description of the card and that they should show the back of the cards when running an auction. I was not looking for a refund or exchange but just an acknowledgment that maybe they screwed up.

Well, I sent 3 emails and received ZERO responses. I have been a customer for several years and believe that their lack of response sucked. I mentioned in the last email to them that I would like to be removed from their mailing list.

I have not mentioned their name but will consider doing it.

Just wondering what others out there think? I've included the scan of the 1 card I complained about.