Heritage Auction problem

[thxforthebp]

I have never run into any problems in the past with purchases from Heritage, but recently I had to call to inquire where the item I won and paid for about a month ago was. I was told they are moving their storage around and it was over looked and would be send out ASAP. Yesterday about a week after the original call I received an email cancelling the transaction and refunding my money. The item I won was a vintage Scranton Miners GU home flannel that I had been trying to find for a while. Needless to say I am very upset about how this was handled on their end. Perhaps I am being to cynical but I think since the item didn't even come close to their estimate it was "lost" on purpose. All I know is that they have now lost a fairly frequent bidder in their sports auctions, at least they could have had someone call and explain the situation about the refund....very poor customer service in my book.