Mastro....who's got their winnings? Not gonna ask about consignment money :)

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Posted By: Dave F

Just curious how many have already received their winnings from Mastro?

Also, do/have they usually send an email alerting that your shipment has went out?


And no, I wasn't going to bother asking if any consigners have received their money yet.

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Posted By: Matt

I got no email, but my shipment came this afternoon. I paid with check and with their usual shipping times, I wasn't expecting anything till end of next week.

kind regards,
-Matt

My Trade/Sale Page

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Posted By: scott brockelman

Just like the email said it would.

Yes, they have been sending emails of late, as have a few others that use UPS or Fedex

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Posted By: leon

but my wife stepped out and missed it....so it will be delivered again tomorrow...

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Posted By: Kenny Cole

Got mine today. Not a problem

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Posted By: jay wolt

My batch arrived this morning safe & sound

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Posted By: Robert Klevens

Didn't get mine yet, hopefully tomorrow.

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Posted By: Bob

UPS brought it today but I was at work

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Posted By: JERO

Got mine yesterday.

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Posted By: Steve Murray

Received mine March 5th.

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Posted By: Eric

I received my package today as well.

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Posted By: barrysloate

I got my package yesterday, without the fancy tape. When you run out of tape that usually spells the end.

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Posted By: john wondowski

Got mine yesterday!

Not the usual high grade of packing cardboard; nor was there any pretty tape!

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Posted By: peter ullman

i didn't get mine yet...and no correspondence other than a mailed invoice.

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Posted By: john

got mine yesterday

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Posted By: Mark

No email or other notification, and no delivery yet.... hopefully tomorrow!

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Posted By: Tom Timmerman

I emailed yesterday asking for an update (and a little reassurance given everything that's going on). I received a reply which only gave me the shipping rules from the catalog. Personal check is considered cleared after 10 business days. Shipping will happen within 5 days after. That means that all of us who paid immediately by check can expect our packages the week of March 23. Those who claim they paid by check and already received theirs must be mistaken.

Incidentally, I also called the new Legendary number before I received the email reply. A few hours later, Doug Allen called me and said it should probably arrive the middle of next week.

So there you have it. If you paid by check, you can expect to receive your winnings, last week, today, next week, or the week of March 23.

TT

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Posted By: Dave F

Still waiting here.

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Posted By: Tom Timmerman

That's what I get for being a smart a$$

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Posted By: peter ullman

ME3!

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Posted By: Jeff Lichtman

I'm confused. You guys are waiting for your cards from the recent auction? Or consignment money from the December auction? Or consignment money from the February auction? And when you call Doug asking about the consignment money does he say "I don't know anything about Mastro owing you money--I work for Legendary Auctions now?"

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Posted By: Anthony S.

Incidentally, Mastro Auction is an an anagram for "Soon traumatic."

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Posted By: peter ullman

i'm waiting for my goods!

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Posted By: Alan U

waiting for my goods too

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Posted By: Tom Boblitt

Very pleased with shipping & quality of goods.............
Good luck with the new endeavor former Mastro guys................

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Posted By: Tom

Happy to report I got my winnings in a timely manner. Also while it seems they were dragging their feet and ignoring all messages during the transition regarding consignment payments (I had mentioned in another thread that I had not received) as soon as the new venture was announced they provided great follow up and sent my check right out. Know this thread isn't about payments but to be fair I wanted to say they settled things up on this too.
Tom

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Posted By: Mark

Still waiting for the goods... taking forever, it seems. I paid promptly by check, but you would think they would know/trust me after a decade of purchasing and consigning. I guess they have a 10 day hold policy, or something like that.

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Posted By: Mark T

it does not make sense but i am sure you will get your package soon. I received mine last week only after 3 days of them cashing my check. I paid right away with a personal check and i have not won many items over the last few years.

hang in there...

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Posted By: David McDonald

Sent payment to Mastro on March 10, cheque cleared March 17, received e-mail same day saying package on its way via FedEx. Appreciate the heads-up, can't complain.
Sent Scott and Leon payment on March 12 (was waiting for my AIG bonus, thanks for your patience), cheque cleared March 17, package delivered March 18. Thanks for the Red Carpet treatment, guys!

Edited to add that my Mastro winnings arrived today sans fancy packing tape but otherwise in good order and in good time. I appreciate that they didn't pull that "hold for 10 days after check clears" shtick like some of the other auction houses. Why they are taking forever with some of you and not with others is a mystery, seems almost random and I was just lucky I guess.

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Posted By: Sandy Schwartz

Check cleared March 9th, now 10 days later, still waiting for delivery, or any sort of notification for that matter. That's called LEGENDARY service.

Sandy Schwartz

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Posted By: Robert Klevens

My check for $544.05 cleared on March 5th and I have received nothing.

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Posted By: peter ullman

my check cleared on the 9th of march...still no goods...maybe later today!

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Posted By: Mark

Still waiting here as well. No notification or status update of any kind, and it is making me nervous.

You would think there could be just one person to answer the phones over there. Customer service is non-existent, and the "Legendary people" might want to reconsider this, given the fact that the old Mastro customers will also represent their new customer base.

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Posted By: Dave F

Yup, nothing today either...same for no email notices of shipment.

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Posted By: Jerry Spillman

The person that answered the phone at Mastro Auctions said that the delay in shipping the auction lots is because they are working with a "skeleton crew". She said shipping should be completed next week.

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Posted By: Mark

Jerry:

You got through to a live person? Maybe I am calling the wrong #... (630) 472-1200. It goes straight to voice mail, and then to a "General Mailbox" (whatever that is). The General Mailbox messages never seem to be returned, or even get listened to.

If you called a different number than the one I listed above, could you please email me? I would love to know how to reach someone live at Mastro or Legendary (or whatever they are called at the moment). Thanks!

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Posted By: Anonymous

they tried to charge me $75 to ship. told them that was crazy and ended up paying $25....I would be really pissed had I paid the money they originally wanted and they kept me waiting 2 plus weeks.


my name is Joel

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Posted By: leon

There can be no anonymous posting in this thread. Don't worry, in our next version of s/w I won't ever have to say this again. Oh, happy days!!

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Posted By: Dave F

I'm starting to think I can beat out everybody on how long my package takes.

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Posted By: Robert Klevens

Still nothing either for me.

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Posted By: Jeff Schwarz

Went to the Sun-Times Show in Chicago tonight and Legendary had a booth set up which was the same Mastro backdrop with a "Legendary" sticker over the "Mastro". The Legendary backdrop had all the old Mastro prices realized and photos.
Anyway, they claim that everyone has been paid and all packages had been shipped from the Mastro auction. Wonder how they knew that? I have not won anything for a few years, but I hope you all get your winnings soon.

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Posted By: joe

I have bought an sold items through Mastro for several years. I have known Bill Mastro since the 1970's, always a stand up guy. Never any problems. I can't believe the piling on to this company. I am pretty sure most of you have had positive dealings with Mastro buying and consigning. I am certain everybody will receive their money and goods.

Joe Maples

Ty Cobb, Spikes flying!

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Posted By: Mark

Joe...

That's the very reason that so many have posted to this thread with comments of disbelief. What was the undisputed premier auction house over the past decade has now reached the point where there isn't even a receptionist to answer their phones.

The company who was unparalleled in terms of customer service can no longer return a phone call or provide a tracking number. It is almost unthinkable to see how far/fast the "empire" has fallen. To your point (as both a consignor and bidder) there was never a single problem in the past... only positives. That's why it is so startling that not a soul remains, who is available to speak with. Even a blanket voice-mail recording would be somewhat comforting.

Needless to say, the goods are still in limbo, with no return phone call, notification or email. Hopefully Monday...

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Posted By: Joel

setting up at booths to get new consignments yet people from months ago are unpaid and no word from many of us on winnings from last month...no return emails, phone calls....just the basics of running a business we are talking about...very reasonable expectations. perhaps the former marketing/PR person from GAI is now at mastro/legendary?

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Posted By: Tom

*The person that answered the phone at Mastro Auctions said that the delay in shipping the auction lots is because they are working with a "skeleton crew".*

If I had known they were working with a skeleton crew, I wouldn't have paid the obese buyer's premium and shipping charges.

My $2500 check cleared my account on March 5. Doug told me on the phone that I would have my items the middle of this (last) week.

I'm a business management professor. They fail.

TT

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Posted By: Glen V

Mine came Friday. I was a little slow paying by check, so didn't expect anything much earlier. I'm happy with Mastro and haven't had anything to complain about, but understand the frustration of others - hope everyone gets their packages soon. My only complaint is with UPS, which called Thursday to tell me they were delivering a package sometime between 8am and 9pm...

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Posted By: Mark

It seems to me that some confusiona and delay should be expected. The people at Legendary Auctions must know that bidders and consignors would hold them responsible should Mastro fail to come through with the items and the money that is owed.

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Posted By: Robert Klevens

Just got a recorded call from UPS saying the Mastro package will be delivered tomorrow.

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Posted By: Dave F

Ok....well, no recorded phone call here and the wife said the UPS truck has already rolled by this morning without a stop.

Starting to wish I could have paid with paypal.

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Posted By: Dave F

Finally arrived...whew.


I don't know that i'll be bidding in the inaugural auction next go around under the new name. I don't know how comfortable I'll be with that...perhaps if it goes well maybe the next go around?