Beckett stole my card !!!! With pictures.

[wally1710]

I went to the Lucky’s Card Show in Wilmington, Ma. in April 2024 and submitted a batch of cards to a Beckett employee to be graded. A month later I got a notice with a listing of my cards with the grade that was given. Included in this list was my 1969 Topps Mickey Mantle last name in white letters. As you can see in the photo the expert grader has it listed as Mantle last name in White letters grade of 5. When I got the cards back a week later, somehow between the expert grader room and the encapsulating department, my $3000 Mantle last name white letter card turned into a $250 Mantle last name yellow card.
This started my long, and unsuccessful, journey into trying to talk to someone at Beckett. This is an impossible task. If you call the Beckett phone number, it tells you to leave a email, which no one ever responds. I finally tried something else and got a response from someone named Netta. We went back and forth for months. She kept promising me she would take care of this. I had probably 20 communications with her. I even asked for Loss Prevention. I think
Netta is a AI secretary.
Last November I went to another Wilmington, Ma. show. I met Neil Goldstein from Beckett and explained the problem. He looked into this and agreed that this was not right. He gave me the email address of a Emmitt Runge who i assumed was from Customer Service. I sent him 5 messages, he never responded. No one ever gives out an actual phone number that will be answered.
Last month I posted this on Net 54. I am new to this, so I accidentally posted under buy, sell and trade, I did have a great guy respond and gave me the name of a contact at Beckett. I was excited to think that after a year I might actually make contact with someone. I have left 4 messages and have yet to hear from her.
So, I am reaching out for any suggestions from all of you. This is Grand Theft so at some point I will go to the police or the Attorney General’s office.
I feel that I have given Beckett plenty of chances to come to a resolution to this problem. It is not like I am accusing them if stealing a T-206 Honus Wagner card. They are $50 million business with a $2 Customer Service Department.
Thanks for listening to me vent!!
Wally Richards
wally1710@verizon.net

[aelefson]

Hi Wally! As you know, I do not collect or do anything with graded cards so I cannot help but I do know you are a good person and I believe that you gave them what you said you did. I cannot understand how they sent you the wrong card but I hope this gets resolved soon. I hope it was a simple error and not purposeful malfeasance.

Alan

[sthoemke]

Wow. That sucks. Probably an honest mix-up, but good luck.

Might try filing a BBB complaint and see if that helps if you can't reach Beckett:

https://www.bbb.org/file-a-complaint

[wally1710]

Hi Alan and Sthomke
I am still learning how to get around the Net 54 workings, I hope you are both getting my reply. I really do not think that this is a mistake, I think this is a theft. The main problem I have is that there is no way to get someone at Beckett to reply. I have been trying for a year, many emails and call that always ends up at a dead end. They publish a phone number that no one answers. Beckett is going to be in a show in my area this Friday. I will once again give their representative one last time to do something or I will take your advice with the BBB
I look at Beckett as a $50 million dollar business with a $2 Customer Service Department. I will keep you up to date how I make out.
Thanks
Wally

[JP7Net54]

I agree with you that this sounds like theft. As such, I think the police is exactly who I would be calling next

[jp1216]

How can you prove you submitted the card you say you did? It's easy for Beckett to deny your claim and simply say you submitted a regular YL Mantle.
This kind of claim must happen every so often at PSA/SGC too. I wonder how they handle it. Not getting responses from email and not having any customer service is a joke.
I'm guessing Beckett screwed up somewhere. Should be somewhat easy to for them to find another '69 Mantle graded the same month. Probably got switched somewhere in the process.

[wally1710]

Hi Jon
My feeling is that when we send a card in we have to trust what the expert grader has for an opinion. When he grades it a 5 we have to accept that. If he says that it is a 5 Mantle last name in white letters we have to accept it. That is my proof as to what was submitted. I know what I sent in.
My bigger problem is that after a year of trying, I still cannot get ahold of anyone at Beckett. I have read on their website countless people who have the same problem. This is why I have posted this. I just want people to be aware what they will run into if they do business with Beckett. Their pricing may be low, but you get what you pay for.
Wally

[jp1216]

Wally, I'm not saying you are dishonest in any way. I'm simply trying to see Beckett's side on this. Do you have a copy of the original invoice? A picture of it? Was it online? You said it was submitted at a show? Was it a paper invoice filled out by you or the employee?
Every time I have sent in cards for grading - I've always wondered 'what if they say I didn't send in what I claim?' I hope this thread helps you get the resolution you are seeking.

[Balticfox]

Wally posted those details in his first thread:

Originally Posted by wally1710

But, the way this worked is:
1-I handed the Beckett representative the card
And it is listed on my submission form.
2: it made it to their expert grader who saw a 1969 Topps Mantle last name in white letters card.
3- they sent me a letter saying my 1969 Topps Mantle white letters last name graded a 5.
That is all the proof I need. When you send Card in, you have to take the word of the expert grader as to what he saw.

So either Beckett was somehow wrong about the white letters throughout the entire process or the card got switched somewhere along the way.

[Empty77]

This doesn't help now, but for what it's worth in the future for OP or others, I notice that when some customers drop off in person they take a photo/video of what they're handing off as an extra layer of evidence (besides whatever passes as a receipt that may be provided).

For PSA, when dropping off at an in-person event they've had a camera set up at the table supposedly recording the collection of items. Though for higher value things it certainly seems prudent to me for the customer to take their own pics/video as well...

[wally1710]

I appreciate all the input and guidance. I am a long time collector and nieve to the grading world. I guess I need to realize what kind of things I need to do to protect myself. One thing I learned is to NEVER do business with Beckett. Any business that cares so little of its customers that they make it impossible to contact them is not someone I want in my life.
Wally

[bnorth]

Originally Posted by wally1710

I appreciate all the input and guidance. I am a long time collector and nieve to the grading world. I guess I need to realize what kind of things I need to do to protect myself. One thing I learned is to NEVER do business with Beckett. Any business that cares so little of its customers that they make it impossible to contact them is not someone I want in my life.
Wally

Only advice I can give is don't waste your time with the BBB. They are completely worthless and can't do anything to anybody. Seriously complaining to your dog will get as much done. Well they actually do something. They send a letter to the business stating the problem that the business owner laughs at while throwing it in the garbage can.

[chalupacollects]

Screw the BBB, go file a police report


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[Zach Wheat]

I hope this works out for you.