EBay seller issue

[coolshemp]

For the first time ever, a buyer has opened a return on one of my items. At question it is a postcard from the 1920's, graded by SGC as a postcard. The back says postcard. Now seller is claiming not as described, and wants a refund, stating that it is really an exhibit card, and not a post card. Therefore, he wants a refund. I am saying no because a. non-return policy and b. it was labeled by SGC as a postcard. When I called EBay she said I have it clearly listed, and he has no case. But the money is still being held in paypal pending me returning this card. Anyone ever been in these shoes? How long in limbo?

http://www.ebay.com/itm/Charley-Chas...p2047675.l2557

[swarmee]

Did you show an image of the back in the auction listing?

Claiming to not take returns on eBay is sort of a joke, though.

[coolshemp]

Thanks for replying. Clear front and back scans were available.

[drcy]

Stupid. The back says 'Post Card,' has the space for the letter, address and a box for the stamp. That by definition is a postcard.

Though something can be an Exhibit card and a postcard. They aren't mutually exclusive. Exhibit postcards.

[kmac32]

Fairly typical for postcards of this era

[coolshemp]

Thanks for weighing in, guys. I just spoke to the rep at EBay for the second time this week. He told me not to worry, that I am covered under seller protection because I was clear in my listing about the item being a postcard, and that a 3rd party (SGC) also considered it to be a postcard. The return will not be authorized and no refund issued. Sounds good, but until I see it in writing....

[coolshemp]

WELL that was surprisingly quick:
eBay Customer Support has made a final decision.
Based on information provided in the case, the buyer accepted your offer for a partial refund, and you issued the refund. You don't need to do anything else. Because we decided in your favour, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. Note: It may take up to 24 hours for these updates to reflect in your Seller Dashboard.
Final decision:
This case was found in your favour
Transaction information:
Any remaining funds from this PayPal transaction are available.

I am in shock they found in the seller's favor!

[Stonepony]

Originally Posted by coolshemp

WELL that was surprisingly quick:
eBay Customer Support has made a final decision.
Based on information provided in the case, the buyer accepted your offer for a partial refund, and you issued the refund. You don't need to do anything else. Because we decided in your favour, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. Note: It may take up to 24 hours for these updates to reflect in your Seller Dashboard.
Final decision:
This case was found in your favour
Transaction information:
Any remaining funds from this PayPal transaction are available.

I am in shock they found in the seller's favor!

You gave a partial refund?

[bnorth]

Originally Posted by coolshemp

WELL that was surprisingly quick:
eBay Customer Support has made a final decision.
Based on information provided in the case, the buyer accepted your offer for a partial refund, and you issued the refund. You don't need to do anything else. Because we decided in your favour, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. Note: It may take up to 24 hours for these updates to reflect in your Seller Dashboard.
Final decision:
This case was found in your favour
Transaction information:
Any remaining funds from this PayPal transaction are available.

I am in shock they found in the seller's favor!

How is this in the sellers favor? Looks to me that the buyer won big time, got to keep the card and got a partial refund.

[savedfrommyspokes]

Recently as a seller, because of well worded listings/descriptions, I have had several "return" cases decided in my favor also. Thankful that I took the few extra seconds to add seemingly small details about the card to the listing.

[coolshemp]

A partial refund was never offered by me or mentioned in my conversations. That is a strange email after all from Ebay. He requested full refund and I did not offer the partial.

[kmac32]

So did Paypal issue a partial refund or did they release all the funds? I definitely would question somebody saying that I authorized a partial refund when none was ever discussed.

[coolshemp]

Originally Posted by kmac32

So did Paypal issue a partial refund or did they release all the funds? I definitely would question somebody saying that I authorized a partial refund when none was ever discussed.

My PayPal has been fully restored. So they used the wrong form letter template? I don't know!

One other weird thing. I signed in my account as normal. When checking on the refund request, I clicked the tab and it sent me to EBay Canada. That is fine, I guess, since there is a French option, but displayed in English. After I called and checked on the disposition of the case, I clicked on the button provided and voila! I was in Ebay Germany - and this time it was in German, only German, until I clicked on something else and it took me back to Canada. I dont need to travel this summer afterall..

[kmac32]

Hopefully your PayPal wasn't hacked with all the weird stuff you described.

[edhans]

Exhibit 3,459,843 for not selling on ebay and taking PayPal payments.

[Sean1125]

If you took the return and contacted SGC with your damages I am 100% sure Earl would make it right.

[drcy]

What did SGC do wrong? They labelled a postcard as a postcard.

[coolshemp]

I don't know if anyone cares about this drama anymore, but - EBay reversed it's decision to NOT refund the buyer because he appealed and escalated the claim. However, no funds were taken from my Paypal. A note was there saying that EBay refunded the buyer, and I now owe EBay 34.99. I called again, and they did say they refunded the buyer, but it was on their dime due to a computer glitch, with no more details available. He said not to worry, and that basically EBay bought the item and gave it to the buyer. Huh. As long as it doesn't come out of my pocket I guess I shouldn't care. BUT it is cool how you can squawk and get free items! Waiting to see him relist for double what I sold....

[drcy]

Many years back, I had an issue as a seller with an escrow payment deal and an expensive missing shipment on eBay. In the end, eBay admitted they were the ones who made the error (I don't recall the details, but they didn't follow one of their own rules) and they were out the money. So eBay sometimes does admit to their errors.

[danmckee]

an awful amount of time and effort. For $30, accept the return and refund the buyer. Would have saved you $5K in headaches.

[coolshemp]

Originally Posted by danmckee

an awful amount of time and effort. For $30, accept the return and refund the buyer. Would have saved you $5K in headaches.

I know..but it was the principle of the thing. My listing was clear.

[Leon]

Originally Posted by coolshemp

I know..but it was the principle of the thing. My listing was clear.

I agree.....