Bad Luck on Ebay...Need advise on best way to proceed

[Vintagecatcher]

Well my luck finally ran out on eBay. I recently won a catcher trophy on eBay and it arrived in an "oversized" box today. When I opened the box I heard a rattle and as I unwrapped the loose bubble wrap I found the catcher's head completely sheared off. Here's a scan and a link to the sale of the "Near Mint" item.

Since the seller has less than stellar feedback I want to make sure I follow the proper procedure to make sure I get my money back. Insurance was not an option in the auction, and the item was shipped via the United States Post Office.

Any feedback is greatly appreciated.

Thanks,

Patrick


http://cgi.ebay.com/ws/eBayISAPI.dll...m=390058755017