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#1
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SGC - Customer Service to the Max
Posted By: Phil Garry
I made a trip out to SGC this morning to pick up a grading order which was completed two days ahead of the stated turn around time. I also brought a high-end card with me to have them grade it using their fastest available service. While I enjoyed reading an old Leland's Auction Catalogue in their nice air-conditioned lobby, my card was graded and returned in what seemed like minutes as I only got to page 58 in the catalogue before I was on my way home. As several board members mentioned previously, Brian, Glyn & Michael do a phenomenal job at SGC!!! |
#2
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SGC - Customer Service to the Max
Posted By: T206Collector
...for their customer service. But I sure wish they'd land a reputable autograph authenticator. |
#3
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SGC - Customer Service to the Max
Posted By: Jason L
that they graded a card while you waited, and you hadn't made an appt with them for that beforehand? |
#4
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SGC - Customer Service to the Max
Posted By: Scott T
I have always had good luck with SGC and highly recommend them. |
#5
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SGC - Customer Service to the Max
Posted By: Tim
I had a terrible experience the first and only time I called SGC. I repeatedly hear great things on this forum about them so I'll give them another shot and if it goes well, chalk the first call up to someone having a bad day. |
#6
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SGC - Customer Service to the Max
Posted By: Matt
Tim - I also had a bad first CSR experience with SGC, but since then they have been first class. Give them another shot. |
#7
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SGC - Customer Service to the Max
Posted By: MVSNYC
they are first-class all the way! |
#8
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SGC - Customer Service to the Max
Posted By: Brad Larson
I'm not sure I would ever take advantage of on site grading since I live in Milwaukee, so good CS for locals would be the point? Anyway, good to hear positive stories. Now if just one person could find the courage to post something good here about PSA, we'd live in a perfect world, lol. I am, however, not that brave. |
#9
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SGC - Customer Service to the Max
Posted By: bigfish387t
SGC is top notch all the way. Never any problems and they get my cards back fast which is very important to me. The customer service and quality control is exceptional. |
#10
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SGC - Customer Service to the Max
Posted By: Brad Larson
Haha, you're name made me laugh. I knew my post would "reel them in." Here, I'll help: People have been getting subs back in less time than the stated turnaround time. That's a fact, lol. I'll stop now, I just hate bias. |
#11
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SGC - Customer Service to the Max
Posted By: Tony Andrea
"Someone posted that we should say something nice about PSA. Well......they increased their fees and do not give you a set time frame for when you will get your cards. Hmmm..... That does not make sense to me.....Could not think of a +" |
#12
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SGC - Customer Service to the Max
Posted By: bigfish387t
I am a small fish in a rather large pond. My opinion means not a whole hell of alot. I just prefer SGC. There are alot of people out there who prefer PSA. So there is balance. You were fishing for a comment with the post and you got one. Have a great holiday weekend!! |
#13
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SGC - Customer Service to the Max
Posted By: Joe D.
------- |
#14
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SGC - Customer Service to the Max
Posted By: barrysloate
Toby- you are not a small fish, you are a bigfish! |
#15
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SGC - Customer Service to the Max
Posted By: Jason
I'm in the process of putting together another order with SGC. I will give PSA some props. Their revamp on of their registry is awesome. |
#16
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SGC - Customer Service to the Max
Posted By: Rhys
There used to be a big debate on and off among card collectors a short while back about how grading companies can not show favorites to larger dealers etc. The argument from the grading companies was always that cards were submitted anonymously and so no favorites could be played. I am not saying anything happened with Phil or SGC since I know nothing of the card or the grade, but I wonder. Is that argument completely irrelevant now? If not, this would seem to point to the veiled anonymity of grading companies being completely thrown out the window if they will grade a card you hand them while you wait. |
#17
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SGC - Customer Service to the Max
Posted By: Joe D.
Rhys, |
#18
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SGC - Customer Service to the Max
Posted By: MikeU
"If SGC would let me upload and display larger higher resolution photos. I'd have them even for what I use them for." |
#19
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SGC - Customer Service to the Max
Posted By: Matt
Mike - do you need to re-upload your images to get the improved resolution? |
#20
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SGC - Customer Service to the Max
Posted By: MikeU
"Mike - do you need to re-upload your images to get the improved resolution?" |
#21
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SGC - Customer Service to the Max
Posted By: Matt
fantastic! |
#22
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SGC - Customer Service to the Max
Posted By: Steve
being completely thrown out the window if they will grade a card you hand them while you wait. |
#23
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SGC - Customer Service to the Max
Posted By: Jason
I stand corrected. I noticed SGC's registry upgrade and now its on me to get some better scans for it. |
#24
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SGC - Customer Service to the Max
Posted By: leon
As much as the PSA bashing gets kind of old so does saying so......It seems like it's always the same old people....."PSA always gets bashed for no reason...wah wah wah..." |
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