Need Help

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Posted By: Charley Ramone

Hi,not sure where to turn. I have sold a lot on ebay that went above what I expected. Good so far huh? I had answered this particular buyers specific questions in terms of numbers in lot and condition. also included in auction were 12 super pictures showing fronts and backs.

Now buyer contacts and says "Hi I will be returning these via fed ex"

I then emailed asking why the return. he says "I don't think these are worth xyz"

So what we have is buyers remorse, nothing more. Not a reason to accept return. Also I offer 7 day FOR ANY REASON refund. Of course he has waited 2 weeks to try and return.
How do I expose this buyer for what he is? How do I as a seller keep him from ruining my 100% feedback rating?

This was no small dollar auction or I would just bite the bullet.

I am sick and tired of these fools who shoot their wads..then their money gets tight..they want to return items,get their cash back or you get Neg!

Is there any avenue for a seller via ebay to dispute his return?
Any help would be greatly appreciated.
C.

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Posted By: Bryan Long

I am not expert on this but I would say not to accept the cards that he returns. If you don't except them then he cannot say that you have the stuff and his money. He bought the items from you legally and you have the right to keep the money. It might not be as simple as this, but that is what I would do. What else could he do to you? Lawyers step forward

.

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Posted By: Steve Murray

Seller offered a return policy for "any reason". Live with it. Email the guy and tell him to return the items and upon receipt you will cheerfully refund his money.

Edit: P.S. So what if it's two weeks, just do it.

Edit2: As requested a lawyer has stepped up.

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Posted By: bryan long

I am all about being a good guy when I can, but why should he or anyone else be forced to return an unwanted item after the return policy time has pasted. I will agree that 7 days is not much of a return policy, if any. You can't do much in 7 days. But why would I be forced to give a refund because someone decided that they didn't want them afterall? This has happened to me, and yes, most of the time I gave a refund for whatever reason, but I also didn't have any BIG money involved. I just think that it sticks that he should pay because someone decided for whatever reason he didn't like the cards. That would be the same as me buying a car and driving it for a couple of weeks and deciding that I didn't like the way it handled and tried to return it to the dealership and expect a full refund - I agree that the above example is not completely the same but you get my drift

.

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Posted By: Matt

Charley - unfortunately with the new ebay rules, you can't let other people know what he has done. Furthermore, if you want to keep your 100% rating you're at the mercy of the buyer. In an effort to make lemonade here, why not contact the underbidder and see if he's interested at his high bid price; that may help avoid any costly loss.

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Posted By: Steve

I would take it back if I had a 100% to "protect". Face it, Seller's are screwed in this sitch. Also, you could offer it to the underbid or sell 'em on the BST here.

*Not a lawyer, but I stayed at a Holiday Inn Express once.

edit -Matt, Come to Mass. and marry me already. jees

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Posted By: Charley Ramone

Hi Steve..."so what if its two weeks..just do it"

So, let me ask you. When do I know that I am "off the hook" after I sell something? Never? I hate to think that 6 months go by and a buyer decides: " hmm...I don't like these anymore..I will ship back to seller without asking and expect my money back"!?

I was looking for help here as to how to protect myself from being "forced" to open refund & counseling centers for idiots who suffer "buyer's remorse disorder"

Also, this is not a case of cards not up to his condition..he simply thinks he paid too much. These people who bid high then want returns are more disgusting than the ones who just deadbeat bid... I just go down the list to the next highbidder and offer item. In fact I could have sold these to a trouble free client in germany who was down the list..would have lost $25..but still would be better.

I am sorry to drag out this ebay drama.... I am more interested in some good answers to my first 2 questions in original post than to get into a debate on who is right or wrong.

I already have that answer in my heart. Just trying to protect my rep and also expose these bidders so as not to get burned again.

Any aveune on ebay to dispute this guy's intended return? Any way to protect my feedback as this is clearly going the wrong way?

Online sellers your thoughts needed.

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Posted By: D. Bergin

It's a tough situation but I would probably refund after cards have been returned in the same condition I sent them out, file a non-paying bidder claim with ebay to get my fees back and re-list.

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Posted By: Charley Ramone

No ill will to steve...but he is out of touch me thinks.

seriously..not trying to "stir the mud" looking for good answers.

Can I open a dispute thread even though he paid? Just to document?
??

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Posted By: Bryan Long

The buyer is screwed with ebay nowadays. If you don't care about a negative then do what you want. Other than that you may be out.

.

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Posted By: D. Bergin

I don't think I've had this type of situation before but I think if you go to "MyEbay", find the item on your sold list and change the item from "Paid" to "Unpaid" in the dropdown box (if they paid through Paypal), you may then be able to claim an unpaid item. If they didn't pay through paypal it will still be marked as unpaid unless you already manually changed it to paid.

Granted, I'm not positive this will work.

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Posted By: Anonymous

In my opinion two weeks is an unreasonable time to try to return an item, absent very good cause.

That said, I don't think you can avoid the neg, although I believe ebay allows you to post a brief response, unless that has now changed as well.

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Posted By: brock

You know he could have found another item on ebay that hes interested in and now hes out of money. So maybes hes asking for his money back so he can buy something else? I would just send the cards back to him when they are returned to you and then tell him a deal is a deal, that you gave him 7 days and thats the end of it.

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Posted By: Joe Drouillard

Hi Charley,

I know how you must feel in this situation; especially under the new eBay rules, there doesn't seem to be much support for sellers in the eBay world. I used to worry about losing my 100% feedback rating, too, now I just figure it is going to happen sooner or later, so I don't worry about it.

In close to two thousand sales on eBay I've only had a buyer ask for a refund two or three times. I just apologized for any inconvienence they suffered and gave them their money back. In each case the buyers gave me very complimentary feedback. Sometimes that is the best part of the whole eBay experience, that you are running a business where you care that the customer is satisfied. It's just part of the cost of doing business.

I would probably just refund the customer the money and move on.

On the other hand, if there is a lot of money involved you can still do fine on eBay with a few negatives. I think I would be more upset losing my perfect feedback to someone that makes a ten dollar purchase and leaves a negative without ever telling me why. At least in this situation you can understand (although not agree with) the reason why you received the negative.

Best wishes,

Joe

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Posted By: dstudeba

I would accept the return, and block them from bidding in the future.

I could give a rat's ass about getting a neg on eBay.

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Posted By: Steve Murray

Charley, in you original post you ased two questions. I sould probably have answered them directly.

"How do I expose this buyer for what he is?"

Not sure you can. I guess you could post his information here on the board so that none of us ever deal with him. I'd likely post him as a blocked bidder. Don't know if that helps.

"How do I as a seller keep him from ruining my 100% feedback rating?"

You can't. Appears you're willing to accept the neg. If so, just tell him to go scratch.

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Posted By: Joe Hunter

I would just accept the cards back, return the money and move on. I know it's frustrating when you go to all the work of accurately describing your items and providing all of those scans; however, as you know this happens all of the time in retail. Stores usually just accept the merchandise, restock and then resell. I suggest you do the same. As for what you can do with this buyer: just don't let him bid again on any of your auctions. That's the only recourse I know.

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Posted By: Charley Ramone

Steve, Sorry if I trampled over you on the way to finding my answers.

Thanks for being classy enough to follow up. True Gentleman.

Here is the bottom line:
I WOULD LIKE TO KNOW IF THERE IS A WAY VIA EBAY TO DOCUMENT AND/OR EXPOSE HIS SCAM FOR WHAT IT IS? SO THAT EBAY COULD STRIKE ANY NEG HE MIGHT LEAVE? Sorta a sellers dispute if you will.
I.E.: Look, he paid me,I shipped item,he got item. He has no problem with item or condition...He only wants return because of change of heart. It is also well past my 7 day refund policy.

I know, I know as if ebay cares about sellers...but really...can this be the only time this has happened? No...it must happen 100's of thousands of times a month if not weeks...I would think that anal ebay would have a policy on this too?

POWER SELLERS? Advanced Ebay Sellers? Regular Sellers?

IS THERE A WAY other than caving in for the upteenth time?

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Posted By: Charley Ramone

oh..and yes he was blocked as soon as i got his first short missive. He is a president of some jewelry company and signed his last email "President" <baha>

People get a title and think they can just bully everyone around. I would hate to work for the major auction houses and have a job that required I keep these idiots happy.

My brother is in the financial field and his firm had this "whale" who kept having meetings with them each week but never came across with any money. So finaly, In one meeting with my brother and 1 associate...they told him: " you know what? you're an a$$hole!" <baha> then they repeated it again!!!
They told him there would be no other meetings or time spent advising him and sent him packing to another firm as they opened up the door and escorted the "red faced bully" out of the offices!

Wish I could do that with this guy but I would delete the namecalling/cussing. Just expose him for what he is and show him the door. <how sweet!>

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Posted By: Alan U

Charley, if you feel the person waited too long to ask for the refund I would write them back and tell them not to send the item as you are not issuing a refund. In today's ebay environment, I think it's going to be expected that most sellers will end up getting a negative or two, deserving or not.

In the future you might think about not publishing such a liberal return policy. I simply state "No returns on graded cards", but of course if someone wants to return anything, including graded cards, in a timely manner I will refund them their money.

-Alan

edited for spelling

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Posted By: Dave S

Charley--have you tried calling Ebay and explaining the situation to them? Think that might be a heckuva lot easier and more satisfying than going thru the dispute console.