I may have to sue Fanatics or Fedex-UPDATED 1/25/25 AT END OF THREAD

[russkcpa]

Here are the facts:
I won a PSA graded trading card for around $40K in a Fanatics auction
The item was shipped to me (at my one man office in an office building) Fedex Priority overnight with adult signature required.....delivery for Friday January 10th. I paid around $140 for shipping and insurance. Item delayed and rescheduled for Monday January 13th
On January 13th I receive an automated email from Fedex indicating "item delivered" NO ONE FROM FEDEX delivered an item to me.
I immediately contact Fedex customer support (they are useless) and was told they are looking into it. I am adamant about CONTACTING THE DRIVER ASAP to find out what happened to the package and to send him up to my office. They, of course ignore my request.

After a few days of contacting managers, supervisors, etc I get a "proof of delivery" with a squiggly line as a signature and signed by R.Russ (see attachment) I have signed for hundreds of items over the years from Fedex, UPS, USPS, Staples, etc with the same signature (see attachment)

Fedex sends me a case update on Wednesday January 15th indicating "after exhausting all search options, we have been unable to locate this shipment"
Fedex WILL NOT LET ME meet with the driver. One supervisor said the driver was dispatched BACK TO THE LOCATION and can not retrieve the package. The driver NEVER contacted me or visited my office.

I have been in touch with my great Fanatics personal representative (Chris Peerboom) who is contacting their logistics department to see about an insurance claim. I am concerned that the insurer will say "technically there is a signature so we are off the hook".

This is total BULLSHIT on the part of Fedex. You would think they would tell me where the driver delivered the package to. They leave you in the dark. How can Fedex be this flippant about this matter ?? If I were working for Fedex I would have been pretty thorough in attempting to retrieve the package and investigating who signed for the driver.

Hoping I am wrong about Fanatics insurer.
Russ

[oldjudge]

I'm pretty sure that Fedex limit on insurance is $5000 and they don't insure cards---how was the package insured?

[ullmandds]

that sucks big time...what was the card?

[D. Bergin]

Yeah, it's been 4 days now. You should get out there what the card was so other people can look out for it, in case it pops up in the wild.

Sorry this happened to you.

I'm assuming Fanatics was using a Private Insurance company for their packages, because it costs waaaay more then $140.00 to Overnight and insure a 40K package with any shipping service.

I don't know about FedEx, but when I was at UPS in the 90's, you'd be fired immediately if you let any 5K+ package go, without getting a valid in-person signature...union worker or not.

[russkcpa]

Originally Posted by D. Bergin

Yeah, it's been 4 days now. You should get out there what the card was so other people can look out for it, in case it pops up in the wild.

Sorry this happened to you.

I'm assuming Fanatics was using a Private Insurance company for their packages, because it costs waaaay more then $140.00 to Overnight and insure a 40K package with any shipping service.

I don't know about FedEx, but when I was at UPS in the 90's, you'd be fired immediately if you let any 5K+ package go, without getting a valid in-person signature...union worker or not.

Fanatics uses a private insurer.

Picture is from the Fanatics auction ad.

[oldjudge]

Then why would you sue FedEx? It's now an issue for Fanatic's insurance company.

[Balticfox]

Originally Posted by russkcpa

Picture is from the Fanatics auction ad.

Interesting! There are currently 142 graded 7 or better in PSA's database. I wonder how many additional ones there are in SGC's database?

[packs]

I hope there is a positive outcome. I bought a very expensive baseball and it was delivered by FedEx with the same signature requirement. Like you, I was waiting on edge for my package. I got the same BS automated delivered message even though nobody rang my bell. It said my package had been signed by a C. Covid. I ran downstairs and luckily my package was there but I was extremely annoyed.

[russkcpa]

Originally Posted by packs

I hope there is a positive outcome. I bought a very expensive baseball and it was delivered by FedEx with the same signature requirement. Like you, I was waiting on edge for my package. I got the same BS automated delivered message even though nobody rang my bell. It said my package had been signed by a C. Covid. I ran downstairs and luckily my package was there but I was extremely annoyed.

C.Covid signature same concept as R.Russ
I am going to have Fedex send me old "proof of delivery" signatures. I hope they keep them in a digital file.

[BobbyStrawberry]

That's awful. I'm sorry to hear about this.

Do you think there is someone in your building/complex who signed for you, or do you think the driver forged the signature?

I can't imagine that FedEx was your choice...for items of that value (and really even far below it), every single AH should allow winners to choose the shipping method. FedEx can be such a nightmare. For all the complaints about USPS, USPS Registered would not have led to this outcome IMO

[russkcpa]

Originally Posted by BobbyStrawberry

That's awful. I'm sorry to hear about this.

Do you think there is someone in your building/complex who signed for you, or do you think the driver forged the signature?

I can't imagine that FedEx was your choice...for items of that value (and really even far below it), every single AH should allow winners to choose the shipping method. FedEx can be such a nightmare. For all the complaints about USPS, USPS Registered would not have led to this outcome IMO

I would guess the driver. My first area of discovery will be to review all of the driver’s signature deliveries. I would bet that “forged signature “ is not a first.

[jimq]

When I worked at USPS we had GPS in our scanners so they could tell where a package was delivered. But they would never share that with a customer.

Also "adult signature" is way different from signature confirmation or restricted delivery. With only "adult signature" we didn't check somebody's ID if they were obviously adult. With signature confirmation we had to check ID to see that the name you signed was the name on the ID. With restricted delivery the name on your ID had to be the name the package was addressed to.

I just wonder if insurance covers misdelivery. With it not being fedex insurance, is it covered for damage or loss or is it covered for failure to safely deliver it to you? It wasn't lost or damaged, just not properly delivered.

Good luck, I hope they come thru for you.

[Andrew1975]

I have had issues with FedEx in the past. I started having them hold packages at a nearby distribution center, so I can just pick them up at my convenience, and no further problems. I hope this is resolved for you quickly, and without a lot of stress.

[perezfan]

Originally Posted by Andrew1975

I have had issues with FedEx in the past. I started having them hold packages at a nearby distribution center, so I can just pick them up at my convenience, and no further problems. I hope this is resolved for you quickly, and without a lot of stress.

This is exactly what I do now, as well. Best of luck.... an awful situation, and hoping you get your proper recourse.

[4815162342]

Originally Posted by Andrew1975

I have had issues with FedEx in the past. I started having them hold packages at a nearby distribution center, so I can just pick them up at my convenience, and no further problems. I hope this is resolved for you quickly, and without a lot of stress.

+1

I have started doing this when I know I will not be home to sign for a package. FedEx would leave a door tag half the time, and the other half they would sign for it and leave it at the front door.

[hammertime]

Originally Posted by Andrew1975

I have had issues with FedEx in the past. I started having them hold packages at a nearby distribution center, so I can just pick them up at my convenience, and no further problems. I hope this is resolved for you quickly, and without a lot of stress.

Same, this has worked well for me so far.

Originally Posted by BobbyStrawberry

I can't imagine that FedEx was your choice...for items of that value (and really even far below it), every single AH should allow winners to choose the shipping method. FedEx can be such a nightmare. For all the complaints about USPS, USPS Registered would not have led to this outcome IMO

Agreed, FedEx is the absolute WORST IMO, and for some reason the packages that PSA sends don't qualify for a vacation hold, so if I'm out of town I have to try to finagle something so they don't get returned. So stupid.

[Aquarian Sports Cards]

Originally Posted by oldjudge

I'm pretty sure that Fedex limit on insurance is $5000 and they don't insure cards---how was the package insured?

They do insure collectibles up to $1000. Obviously that's no help here.

[BigfootIsReal]

I ran the numbers. To insure 40K and sending Next Day Air it would cost $665

[Mark17]

As far as the signature goes, my actual signature, using a pen, is way different from the squiggle I'm able to produce, when using my fingernail on their signature pad. I think those signatures, scrawled with a finger, are useless.

When I get stuff from Heritage, I am required to show ID - my drivers' license - and they capture an image of it.

[SyrNy1960]

Originally Posted by Mark17

When I get stuff from Heritage, I am required to show ID - my drivers' license - and they capture an image of it.

Should be this way with all shipping services. Way too many packages not being delivered properly.

[LEHR]

Two years ago, on my birthday no less, I had a package misdelivered by FedEx containing four Type 1 photos on their way back from PSA. We have 12 cameras front and back of our building and I have proof no FedEx delivery was made here on the stated day, or at the stated time. We also had no employee working here by the name of the person who signed for my package. Dealing with FedEx was a complete joke and their customer service is garbage. After a few days of trying to get FedEx to do anything I contacted PSA and filed a claim. Four months later I had a check in hand that covered the full value of the photos, as well as all shipping and authentication fees. Dollar wise I came out ahead, but I'd still rather have my photo's back. Three were of Fred Clarke and one was of Vic Willis from 1909. To this day I've never seen any other photos like those and I'm still pissed about this. I've never used FedEx since and go out of my way to make sure shippers do not send my packages FedEx.

[nwobhm]

The Jordan Holy Grail is a card that is picked up in person. No way in Hell I would trust the shitbirds at UPS FedEx or USPS with that.

[BigfootIsReal]

I've been in shipping for over 37 years and have dealt with UPS / Fed. ALL drivers for these companies are on a tight schedule. UPS fired one of the drivers that delivered here because he was forging signatures and just leaving the package(s) outside the shipping door. IF the same driver delivers to you all the time (his route), I'd send a package to myself (sig req) then you could talk to him.

[Lucas00]

Like Lehr said about cameras for proof, that is your ticket to victory. You are in an office building so hopefully you can just show the proof that there was never anything dropped off.

[russkcpa]

My first call was to the landlord. Bank of America was a tenant on the ground floor. Unfortunately there are no closed circuit cameras in the alcove or parking lot.

[Lucas00]

Its to the point I almost want to say postal delivery workers need to start wearing body cams for proof of every drop off.

[LOUCARDFAN]

If you can find out who the delivery driver is I would add that individual personally to any lawsuit filed.

I had an instance many years ago with an airline ticketing agent who had to reprint my baggage tag and ended up printing a new tag and used someone else’s ticketing info that shared my last name. My bags ended up not making it to my destination and the airline couldn’t track them and they would only honor a very small amount for the lost bag and item replacements.

I ended up suing the airline and the ticketing agent personally in small claims for the replacements cost of the lost items. The airline ended up having one of the airlines legal counsel flying in to meet and it was all easily settled to my satisfaction.

I wish you luck on this and hopefully this can be settled to your satisfaction.


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[russkcpa]

[QUOTE=LOUCARDFAN;2489318]If you can find out who the delivery driver is I would add that individual personally to any lawsuit filed.

Of course Fedex WOULD NOT allow me to contact the driver. I was told that the following day the driver was dispatched to the destination but failed to retrieve the package.

Of course the driver never came to my office. What a F--King joke.
And yes......my office suite number is clearly marked on the package

[LOUCARDFAN]

[QUOTE=russkcpa;2489346]

Originally Posted by LOUCARDFAN

If you can find out who the delivery driver is I would add that individual personally to any lawsuit filed.

Of course Fedex WOULD NOT allow me to contact the driver. I was told that the following day the driver was dispatched to the destination but failed to retrieve the package.

Of course the driver never came to my office. What a F--King joke.
And yes......my office suite number is clearly marked on the package

FED EX just like UPS have regular drivers that drive the same daily routes so it would be very easy to find the driver responsible. The company isn’t going to divulge that information on their own. Finding and speaking to the driver may help his memory.


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[JamesGallo]

Well i had a similar situation in 2022 where a box sent from psa that hand like 75 cards worth about 20k at the time vanished. Same deal went through every which way and even got my state representative involved. I got no where at all unfortunately. I hope your situation works out better for you. Bases on my experience with ups and fedex, neither get true signatures often. There is no excuse and honestly its surprising this doesnt happen more often and there has not been a class action lawsuit but here we are. I know various auction houses wont use certain companies but i honestly dont think anyone is better just a preference. Best of luck

James G

[TiffanyCards]

Originally Posted by russkcpa

Here are the facts:
I won a PSA graded trading card for around $40K in a Fanatics auction

Added to the Stolen Card Database
1984 Michael Jordan 101 Star PSA 7 cert# 86667417

[Vintagedeputy]

At the end of the day, no delivery service is perfect and we’ve all got stories about issues we’ve had. It’s a shame really. You should be able to pay for a service and trust that your contract with that company will be fulfilled.