Quote:
Originally Posted by jimmer77
I sent 2 orders to PSA about a month apart.
The order entered on 3/10 is already in QA2 status, while the order entered on 2/14 is still in grading. Both orders were the vintage $15/card special and both had 13 cards.
Just curious if that would be normal or why the difference in time frames.
|
I have had the same thing happen. One of the customer service reps explained it depends upon a number of factors including how many orders they got in that day, how many orders are in the queue (to be opened) and a myriad of other factors. During their specials they get so many orders, they have to put some in a locked secure holding area where an agent for PSA picks up the orders and delivers to the facility as needed. When they are delivered to PSA they are then logged in. At least that was what I was told when one of my parcels "disappeared" for 8 weeks while still "in transit". All worked out in the end - but the fact they could not tell me what happened to my order was a little unnerving.