Oooo, that's not cool.
It will most likely change how I go about refunding - I have the occasional "Can you please cancel this?" request an hour or two after purchase, so I may state that there are changes associated with wanting a cancellation without a real valid reason. It sucks, but if there is legitimate reason for a refund (item damaged, lost, etc.), then I don't mind taking that hit - just another cost to factor in.
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