Quote:
Originally Posted by Snowman
It came as a bit of a surprise though, as I did not receive a follow up phone call or an email response regarding the card after they received it back in hand. They just sent out a check.
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That's their way of silently letting you know that they'll refund your money, but they’re really not happy about it. In situations like this, it should always follow up with an apology, regret any inconvenience, whether it was intentional or not. That's the professional thing to do.