The "service unavailable" note is most likely due to the fact you didn't check the box on the first page of the submission form granting them the ability to slab the card(s) as authentic only if they don't deserve a numerical grade. Although it might seem leaving a note within the package would be enough, the form presented with the submission is the defacto "contact" of the service they are providing. Notes can be misplaced or lost in the chain of the service so in the eyes of Beckett, if you didn't check the box indicating authentic grades are desired if necessary no service can be provided for particular items.
The silver lining is that one time I received a "service unavailable" return from Beckett (although for another reason) my credit card was not charged for the particular card. Whether or not the will do the same (or provide vouchers) for you I can't say for certain.
Good luck and happy collecting.
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Always looking for rare Tommy Bridges items.
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