"My verification team has informed me that we only recognize Red and Black backs on the label. Not Gray backs. "
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From a quick ebay search this seems to be accurate. They have 0 gray back SGC cards for sale and the only 2 that have sold recently were not labeled gray backs.
My 2 thoughts (not that they mean much)
1) Anyone who is expert enough to want and pay premiums for the gray back probably aren't going to need the label to verify that it is actually a gray back.
2) If the SGC drop down and your order/invoice showed "gray back" as a label distinction then they owe you a partial refund at the very least, since you paid to have them labeled under that pretense.
Out of curiosity who have you been corresponding with at SGC?
I've had nothing but good experience with their customer service in the past, including recently.
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