[ballparks]

I am looking for people's thoughts as to what I should do and what is fair. Perhaps others have been in this situation before. I just purchased a couple of great tickets in an auction. I've attached the photo. When they arrived, one of them has a rip in it that was clearly not present in the original photo. In people's experience or opinion, what should I do about this? I have contacted the auction house but have not heard back yet as it's still the weekend.