Quote:
Originally Posted by bnorth
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Ben,
That sucks. And also, once again demonstrates the arbitrariness a TPG can exhibit towards their customers. How can they explain with a straight face that they originally graded a card a certain way (w/blue streak designation), then suddenly decide not to grade it that way (which they did with your card's initial submission), and then suddenly change back again to how they grade it (including the blue streak designation again)? That makes absolutely no logical sense, and appears to show how no one at such a TPG really knows what they are doing, and/or that there isn't any centralized, common order or control over how things are done, and absolutely shows their lack of any consistency and inability to accurately perform services they claim to be experts in.
Yet they had absolutely no problem or consistency issues in asking you for $25 for something they should have done correctly in the first place. Would love to see how a TPG would respond in court, under oath, if enough people having experienced the disregard and mistreatment you experienced got together and decided to take them to court, and ask for all their money back from the useless, worthless, and redundant services they were originally sold. Companies, like this, count on the fact that they are only getting $25, or some other somewhat nominal amount for things like this, and figure that no single individual will bother trying to go through the time and expense to fight them (and their corporate/business mercenaries....errrrr, lawyers) to try and get their money back. The trick is having companies like that, pissing off and taking unfair advantage of enough people, at a bad enough level, to the point that those people being harmed and taken advantage of finally decide to get together and do something about it. One can only hold out hope that that point is reached sooner, as opposed to later.