Whether it's PSA or the Auction House scans, the "Descreen" settings are jacked up, which tends to blur and smooth out the surface of the entire card.
This is sometimes useful for cards/items that have print dot patterns, as that can be overly distracting when an item is enlarged or shown with browser settings on the internet.
That should not really be an issue with 1933 Goudeys however, as these cards have more of a lithography process then a print dot process.
Bottom line, if the customer is unsatisfied, they should give a refund with a prompt return of the card. If they asked for the card back to "review", I'd be shocked if they don't refund once they have it back in hand.
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