[jchcollins]

As I've said in different contexts here many times before - eBay has never invested in the category expertise / knowledge among their staff that would be required to become marginally competent at overseeing even a fraction of what they sell under their name in terms of sports collectibles.

That this kind of thing happens on the regular with 3rd party re-authenticators, left to be explained by clueless customer service reps fresh off the streets is hardly surprising at this point.