Originally Posted by AndyG
IN CASE YOU DON'T KNOW ME BY USERNAME, THIS IS ANDY GELLER. I'm a pre-war and Mantle collector. I'm very active on Ebay as And_Gell I have 100% user feedback with tons of feedback. I'm also very active on FB in Harmon's, 1985 Deal or No Deal, and all the Pre-War Groups (Mainly TR).
Guys, I hate to post something like this but I just had the absolute WORST phone call with an Auction House and it's the 2nd awful call I've had with them in 2 years. Here is what happened this time, and below you'll see what happened last year. If any of you know Brian Drent of MHCC well, please reach out to him and tell him who's an upstanding person here. He was rude, arrogant, condescending.
Current Situation: I won an auction for under 3k and got an invoice on Dec 2nd at 1:40 pm. By 2:04 PM I wired him and replied to their invoice with my wire confirmation (as I do with all my auctions). 8 days later I received the invoice again, to which I replied, "Quite positive this was paid for last week. I did send confirmation".
Brian instantly replied, "Andy,
I have gone through PayPal and I don’t see the payment. Is there another name it may be under."
I instantly replied saying, " I sent you a wire" and sent a pictured screenshot of the wire. NO REPLY
The next day I emailed them, "Find the wire? No reply.
31 minutes ago I get another invoice from them. I replied "guys, I sent a wire". I then picked up the phone and called Brian's cell.
Brian tells me he is headed into the mountains and can't look now...but nobody saw a wire. I asked if he has gotten any of my emails to which he replies that he hasn't gotten ANY of my emails....apparently not even the ones he's replied to!
He couldn't even just say, we'll find it...or let me get on it and have someone look. He just needed to be right...about what I have no idea...and he was so condescending and rude....that it reminded me that I had an issue with him once before....which was a DOOZY!!!
Last year I won Multiple Lots from an auction totally over 20k. Of course I paid right away and the cards were shipped....but what showed up was just 1 card....for like $500....and I was missing over $19k in cards. I called Brian and he was super rude and defensive. He insisted he shipped all the cards and that he had proof that I signed for them. He said, there was NOTHING he could do. I signed for it and my insurance would have to cover it. He was also pretty accusatory, making me feel that he felt I received the cards and just was filing a false claim. It was a terrible phone many phone calls we had.
Guess what happened the next day?! Brian called to say they didn't ship the cards. They had printed out the label for all the cards and packed 1 card into the box...so what I signed for was 1 card with the tracking of all the cards. He hardly offered an apology.
After our call this morning when I told him to, "listen, just find the money and send me the cards....I don't need to keep going back and forth and....and it was getting heated....I finally hung up on him....Brian felt the need to call me back and and YELL AT ME "You don't hang up on me...and guess what...you're done buying from me".
I followed the rules...I bid...I paid...and twice now Brian Drent not only has failed, but acted like a complete ASS. Yelling at me. I paid...I'm out the money.
And guess what will happen....He'll find the money in his account. It's been there since December 2nd.
Emails for backup available upon request.
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