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dan mckeeJust got off of the phone with paypal, Matt you are the man! They immediately told me I do not need a letter since the item has been returned and he sifned for it. Now get this: The item was only covered for $200 but since I am an EXCELLENT paypal customer, I get the full $567 back and they are going after him! Paypal and Ebay never cease to amaze me! dan.