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AnonymousHi Greg! thanks for the input. actually, PSA does send an email as soon as the submission is logged. this is when I noticed I was missing a submission and I called immediately! Where does Charlie work? I am very desperate and will gladly accept any help! If he works at PSA he probably won't help me, I was told by Peter that Peter himself, and all of the executives agree that the card was never there, in other words, they all agree that I am a blatent LIAR and that there is no way their employees opening hundreds of packages could have made a mistake or taken anything. dan.