Quote:
Originally Posted by D. Bergin
I can't wait for the day when the Cable Company's customer service chatbot, hands off the phone to the customer service manager chatbot.
"Yes sir, I will escalate this to the chatbot in charge."
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Don't laugh, took me over 5 minutes the other day to finally get a human on the line to ask a question of Bank of America about something on a statement I got from them. I despise those automated telephone answering systems. The companies love them though since it allows them to hire less employees and saves them money, while putting people out of work. What you described isn't that far-fetched at all the way things seem to be going.