Quote:
Originally Posted by martyp
It took a full three weeks for resolution. Ken asked my son to contact CS for a return shipping label, which he did. After 3 days he asked Ken if he was to do something else. My son was then contacted and told that they were working on getting a label and the package arrived at Goldin’s 2 days later. After 10 more days, Ryan sent an email to CS to verify the package was received, no reply. The next evening, Ken was again contacted and updated. The issue was then quickly resolved. Ken personally was accessible and easy to deal with now that his email is available, but IMO should not have had to be that involved. Thank you Ken.
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Lesson learned.
Next time, look closely at the posted photos.