Simple things PSA could do to immediately gain more trust and improve their product, yet they flat out refuse to even acknowledge their customers have asked for these things:
1) Bulk up the cases for better security
2) Provide card-specific rationale for grades (or save everyone time and go to sub grades like BGS)
3) Acknowledge security issues and tell your customers how you plan to fix them
The WORST thing you can do is pretend your customers don't exist unless they're holding dollars out to you.
Of course who has time to talk to your customers; you only have something like 8 seconds to review each submission...
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