[egri]

I can see both sides here; the card should have been packaged more carefully, and that probably would have prevented this from happening. OTOH, my understanding of shipping regulations (lawyers, please correct me if I'm getting this wrong) is that the ownership of the card transfers at the destination; after that the buyer is liable. If I was a buyer who received a card packaged like that, I'd be pretty cheesed off about it too, and if I was a seller and a buyer tried to get a refund for a card that was damaged in their possession, I'd probably fight it too.

In a similar vein, whenever I send a TTM request, I always toss in a couple of index cards to protect the card. Sometimes they come back, sometimes they don't, on a few occasions the player has wrapped up my card and ICs inside my letter of request to further protect the card. Whatever the case is, I always open each SASE like it is just an envelope with a card and no other protection, which a lot of times is the case.