Quote:
Originally Posted by pwilk17
Ed - you are still not pointing out what party can absolutley determine that a card has been trimmed or not - Who can say with a 100% certainty that a card is trimmed and eligible for a refund or restitution from a grading company? No one can prove that the card has been trimmed with a 100% certainty!
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But that's beside the point - didn't I express that above..?! Who knows, who cares - we can debate that one for eternity. I don't disagree w/you, but that's not the point. The customer is unhappy (for whatever reason) - requests a refund - seller does not at least consider/respond = issue. How do I resolve the issue?
Not about who's right or wrong (IMO), it's about how can I be reasonable and respond, work with, try an find some solution that I can live with and keep my customer happy. I'd rather manage my reputation proactively and have Todd post something (here, Google, Yelp, etc) about buying from me w/confidence and why as opposed to this!