It's not really a card or auction house issue, it is a basic customer service issue. AHs are a service business. The customer most definitely is not always right, but there are ways to deal with customers PROFESSIONALLY in these situations. There are right and wrong ways to approach it, and many (most?) in this business need to learn that. Drent gets a completely different response from Andy if his reply is: "I'm really sorry there is an issue, I will take a look at it when I get back to work Monday. In the meantime, could you email me a copy of the wire confirmation?" I find that sort of approach, asking for proof of the assertion while reserving judgment until later, weeds out the frauds without ticking off the legitimate customers with real issues. Andy wants his cards, Drent wants his customer base; they are not really at odds in their goals, they just had a bad interaction that could have been avoided.
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