Can't speak to specifics of this auction or provider, but it's almost an epidemic in the online auction industry, not even remotely limited to sports. I left my first provider because they crashed with an hour to go, and even though I extended an hour I had complaints from every angle. Why did I extend, why didn't I extend more etc. I think part of the problem is that Cloudflare, who almost every provider uses, can't seem to tell the difference between a DDOS attack and the uptick in business an auction always sees at the end. It's one of the few advantages to being smaller, my auctions don't tilt the game, so to speak.
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