[perezfan]

That stinks, Dan!

I had an issue with Ebay last week, and it took me over 45 minutes just to track down a phone number for customer service (the issue was not resolvable via email). I must have clicked every "Help" "Security" and "Safe Harbor" link they have, before finally discovering the hidden path to the sunken treasure (meaning a simple phone number for customer service).

They seem to try to make it as difficult as possible to handle routine matters that would be a "piece of cake" for any other company. It's a sadistic cross between an obstacle course and a Hamster's wheel.