Glad it worked out as Ken clearly has customers in mind and I am not at all surprised that he offered a refund.
Mistakes happen.
That said I'm not sure what the point of rehashing what was already said, bashing the company again and using words like "ignorance." This was clearly a mistake on both ends (as you admitted) and you have been made whole and they have taken all of the loss here.
You should probably just say thank you, count yourself lucky and move on.
Just my opinion obviously.
J. C0$TA
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