I thought that Ken's apology in post #6 was heartfelt and sincere. No making excuses or attempts at justification... just remorse and a promise to make it right. Pretty rare to see that these days... especially in comparison to the current crop of TPGs.
Good for Goldin, that they apparently followed through (and in a timely manner). It's too bad you had to sweat through this, but good to know you're ultimately satisfied with the result.
