Originally Posted by Buythatcard
The following might be long winded, but it's actually the short version of what happened to my eBay store.
A few days ago, I logged into my eBay account to process some orders and I was not able to log in. It turns out that someone actually hacked my account and changed the password. They also forwarded any money that I received from sales directly into one of their accounts.
In addition, they hacked my Paypal account and transferred money to another person.
Finally, they hacked my Xfinity mail account and forwarded all of mail to another eMail account. In addition, they placed a rule which would forward all of my mail to another account if the subject contained “bay”.
By taking over my mail, they were able to change the password on eBay & Paypal. All they had to do was respond to the confirmations that were sent.
I spoke to Paypal and they put a stop on all the transactions They also walked me thru to set up a more secure login by using two step authorization when logging in.
I spoke to eBay and Xfinity and they pretty much did the same thing. Xfinity said that they would escalate it and have some one call back. No one ever did.
The next day, I was hacked again even though I had 2 step authorization set up.
I called Paypal but was on hold for over 45 minutes and never got thru.
I called Xfinity and asked how did they update the autoforward field (automatically forwards my email to another account). They said that they need to see it actually populated. I explained to them that I deleted it as soon as I saw it. They said they would look into it and have someone call back. Never called.
Now here’s the best part. During this round of hacking to eBay, the hacker changed all of my personal info. Address, email, phone #, bank info, etc. I called eBay, and asked how can this happen if I set my account up with 2 step authorization. They said the hacker must have got in before I changed it. They walked me thru everything that I need to fix. They did some updates on their side. When they completed their part, I told them to hold on while I tried logging into eBay. I was able to log in but my store was no longer there. The eBay agent said that it will appear within the hour.
Well, the store never appeared again. Once again, I called eBay and they said that they closed my store and deleted all my listings. I asked “why the
f—k did you do that without telling me. They said it was done to protect my account. They also said that I would need to create the store from scratch and relist almost 300 items. In addition, they deleted all past sales records. So, any customer that won an item over the last week and have not paid actually has no record of that item.
While on the phone with eBay, I received an eMail saying that eBay settled a case in favor of the buyer. I said to myself, "Now What?". Since I was on the phone with eBay, I told them about this eMail that I just got. I was not aware of any case. Apparently, a buyer from Canada claimed that they did not receive an item. They just happened to open a case while I was on the phone. with eBay. So, eBay awarded them the full amount without giving me a chance to respond. The reason they did that was because my account was compromised. It has only been a week since I shipped the item. I didn't even get the opportunity to address it. I made a big stink about it to the agent and they said that they are going to refund the money to both the buyer & me. So, the buyer gets his money back plus a free card.
After discussing the buyer case, the ebay agent said that they would restore the sales record within 24 hours. Well, 24 hours passed and they never did. Called them again last night and was told it would be done again in a few hours. It’s been 14 hours and nothing.
So, now I am relisting all of my items. Also, trying to explain to my customers who had their bids wiped out what happened. The hardest thing to do is explain to those who have won items and now have no record of it.
All I can say is that anyone who hacks someone’s account should burn in hell.
eBay’s customer service SUCKS!
After this experience, I question myself and say why do I continue in this business? Is the aggravation worth it? There is absolutely no support from eBay, Paypal & Xfinity.
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