I don't know the parties involved and don't intend to libel anyone, but to me the simplest explanation would be that the seller had a major case of seller's remorse and just sent an empty package. The (mostly) honest thing would be to send the refund, and play along with the investigation for the benefit of the buyer. I doubt we'd ever know, but I wouldn't be surprised if the card is still safely tucked away in the seller's collection.
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