The customer service experience far exceeds their accuracy and fairness in grading vintage. Was told by more than one person who left the company since it was taken private, that they intentionally keep the CS well under staffed to discourage people from contacting them. They just want you to send them money and hat's off to the sheeple, they are doing just that. If it ain't broke, don't fix it.
I stopped submitting long ago. Call me stupid but I can tolerate waiting 3 to 4 weeks to get an emails returned. I can tolerate having to be in the queue for a call within 15 mins of opening and waiting around all day for a call back. I can even tolerate the wait times to get cards back and the less than reasonable grading fees but I cannot tolerate my vintage cards consistently coming back 2 grades lower than they are. Been doing this too long to be off by 2 grades submission after submission.
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