I sent 30 cards to them last month and found 20% of my order was mislabeled (6 cards). I returned them a few weeks ago and they still have not received them, stating I failed to mark the outside of the box with the service level, therefore it would take a while just to receive the order.
I did not know that wanting them to correct their mistakes was a "service level."
But, having said that
1. I've been using them for a long time and have never had an issue other than some mislabeling here and there.
2. The cards I submitted were the most mislabeled cards of all time by all grading companies, PSA, SGC, not sure about BVG - W516's
3. My cards were nowhere near $4,000 in value, so my gripe is a very subtle, patient one, but yours is genuine and understanding.
4. They do more business than the others
5. Why oh why do they not advertize here? I'll never understand that.
Best of luck
Last edited by Clutch-Hitter; 01-24-2013 at 09:26 AM.
Reason: Grammatication Correctification
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