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Posted By: dan mckee

Peter at PSA just called. He states that their investigation shows that the card was never there and that I am out $6K. He didn't come out and say this but obviously they consider me a liar. There is NO FILM of the packages being opened but they are convinced that the 3 people opening the hundreds of packages that day did not miss it or take it. He stated they have insurance for lost cards but feel this one was never there! They have paid out on lost cards after they have been entered into the system and then lost. This grey area between the package being opened and the submission being entered is a DANGER to all! I hope my very expensive lesson helps to teach several people. I have found an attorney to help, that is my next step, then watch for my MANY articles in the respective trade magazines bashing this pathetic customer service!