On a more serius note:
If you are going to publicly repremand an auction house, individual, or group of any sort, you had better be able to defend your claim on this board. Don't come to the battle unarmed... The mass of knowledge and wisdom here will overcome you if you fail in preparation.
Other than that, I commend Bob for having the guts to apologize on the open range. I am sure he was embarrassed by the situation. It takes a lot of character to admit you have made a mistake and even more to do it here. I am sure a lessen was learned, both the original mistake and the mistake that this group could be understanding of his err. James Gallo made a few good points, but his approach leaves little to be desired.
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