Quote:
Originally Posted by ballparks
So, an update:
I spoke with their Customer Service Rep and the Head of the auction house wants to have a discussion next week. They are swamped with an upcoming auction and were very sincerely apologetic for the delay. The woman I chatted with was very friendly and seemingly responsive, so I will keep fingers crossed they indeed want to make it better.
I think (and realllllly hope) this will get resolved and I will update the group either way. I appreciate everyone's thoughts as to what is fair as although I have been in the hobby for the past 30+ years, I have not had something like this with an item that expensive and significant.
Cheers!
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It's good that you (and they) are keeping it cordial. It would be tough for me to contain myself, but sounds like you have better self-restraint. What's the saying about "you'll attract more flies with honey" or something to that effect?
Anyway, please do keep us posted. The way in which they respond will go a long way towards keeping our trust and faith in them as a respected auction house (despite the 1990s website and Polaroid photos!)
Thanks for the update!